CUSTOMER SERVICE ADMINISTRATOR

Our client SP Energy Networks is currently recruiting for an NRSWA Administrator to join the team on a contract basis based in Prenton, Birkenhead.

This is a contract role initially for 12 months and will be full-time. Working hours are Wednesday – Saturday 0800 – 1800.

Successful candidates must be available to work full-time Monday to Friday for initial training.

Main Purpose of Job:
•To raise and process within appropriate legislative timescales, the necessary road Opening Notices/Permits to allow our contracting partners and staff to work within legal parameters.
•To process the necessary fault-related plant maintenance orders and scopes to facilitate payment and appropriate registering of costs.
•To provide an efficient and effective support service for the processes associated with facilitating and co-ordination all aspects of the repair of HV and LV faults within the Operations function.

Accountabilities:
•To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
•To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.
•To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence
•To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.
•To raise and process any requests for purchase orders relating to faults on the network.
•To process the necessary invoice for re-chargeable work.
•Liaison with contractors to ensure correct controls and monitors are in place
•Co-ordination of field staff resources
•Raising, control and processing of appropriate operational paperwork
•Raising, control and processing of appropriate paperwork to ensure compliance with current legislation
•Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
•Preparation and dissemination of appropriate weekly and monthly reports
•Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.

Skills and Experience:

IT literate
Knowledge of SAP would be desirable
Minimum of 1 years’ experience in a customer service role or relevant experience
Experience in an Operational Environment
Excellent Customer Service skills
Planning and organising, identifies work priorities and effectively plans ahead to ensure all tasks will be completed.
Enthusiastic and flexible approach to work
Ability to work within tight timescales.

For more info please email Molly.Stephen@morson.com