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Support Team Supervisor

Team Leader IS Operations Contract: Permanent Salary: £26-35K Hours: 40 Location: Trafford Park, Manchester With a unique 50-year heritage of innovative recruitment Morson are a diverse group with an outstanding reputation for delivering consultancy, design, technology, training and people solutions around the world. With revenues of almost £1bn, and offices across the world, we place people into employment with some of the world’s biggest brands. Even as a business of true scale, we keep it personal and consistently go the extra mile. As a family, we celebrate the good times together and we look after each other. We are technical innovators with people at our heart. We are ambitious for you, and we care. About the role: Are you natural and methodical problem solver with Team leading skills? We are looking for an experienced Team Leader to oversee a team of System Support Staff. This is a hands on role, that requires a good technical background and knowledge of system support and reporting. You will join a talented support team consisting of several support team members, and you will oversee their workload, providing leadership, mentoring, and driving continuous improvement within the organisation. The role will see you working closely with various teams during the development and hand over of new technologies, ensuring it is completed in a controlled manner with all the correct documentation and training, automation, and tooling in place. Your team will then be responsible for 1st and 2nd line support as well as data mining and report creation. Responsibilities: • Own support activities for the organisation including access management, support requests, incident and problem management • Staff Appraisals, objective settings and 1:1’s • Ensure all staff are trained and up to date with all requirements • Drive continuous improvement for the team • Own incident escalations and pass issues on to relevant teams • Own request tracker system • Deployment, support and maintenance of new product modules About you: • Understanding of databases and CRM systems • Strong security awareness • Excellent customer service skills • Communication and documentation skills • Prefer experience working to ITIL principals • Previous leadership skills (highly desirable) What do you get? • Commitment and hard work are rewarded with a competitive salary • 26 days holiday (plus bank holidays) • Flexible, hybrid working model • An employee health and wellbeing programme • Opportunities to undertake further educational learning & gain qualifications • Rooftop bar • Free parking • Free eyecare vouchers • Gym membership discounts Our company culture is second-to-none, with a real family ethos and focus on looking after the mind, body and soul of each of our colleagues. You can read more about what it’s like to work for Morson at Morson Talent is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK. The Morson Group is signed up to the Jobcentre employment service’s ‘Disability Confident Scheme’. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification) will be guaranteed an interview. We are actively seeking to increase the diversity of our workforce to reflect the local community. Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

Senior Project Planner - telecoms/construction

Our client are a contractor operating in the communications and telecoms sector and are a successful venture, building from strength to strength. As such, they now require a project planner to join the team, who will be based in their Manchester office 3 days a week and home 2 days. The Project Planner will develop, monitor, analyse and report on project plans adding value through experience and skills, challenging where required and being able to liaise with various stakeholders and prepare reports for project teams and management. The ideal candidate will have experience working on site at times, managing subcontractors in a construction type environment. Core Responsibilities • Create, maintain, review and administer project schedules and plans for multiple projects in line with the planning cycle. • Apply good baseline management and liaise with the designers and build teams to discuss and review the progress of projects and implement corrective action plans as appropriate. • Apply good level of planning control, governance and reporting using best practice including Earned Value Management reporting, variance analysis and the preparation of corrective action plans. • To work closely with the regional project/cost teams, contractor partners and suppliers to ensure that plans are updated and maintained on a regular basis to reflect progress within the agreed planning cycle. • Apply risk and contingency management plans and identify any serious deviations to the plans that will impact project performance. • Maximise the benefits of Microsoft Project including the exporting of data into Microsoft Excel format for reporting and analysis. • Identify and manage changes to the work scope and track changes. • To develop Company controls/planning and reporting policies and procedures. • To be able to confidently present project performance to management and design/build teams. • Support the development and training of staff in project planning and Earned Value Management • Prepare short and long-term resource allocation plans based on input from project teams. • Gather actual data, update project schedule, and develop reliable schedule forecast with support from project team. Key Result Areas: • Extensive experience of managing large multiple discipline project plans, each with a value of ca. £10m, in a similar industry e.g. construction, telecoms etc. • Able to demonstrate good knowledge and practical application of Earned Value Management for tracking project costs, time, resources and the management of risk. • Able to demonstrate a clear level of planning control, governance and reporting through previous experience. • Able to demonstrate good planning management to effectively manage project deviations and support teams in producing corrective action plans to mitigate potential cost and time overruns. • Demonstrate an ability to effectively liaise and communicate with surveyors, designers, and build team members to ensure that weekly updates are provided in a timely manner. • Proficient in the use of Microsoft Project and Excel and its practical application to projects. • Producing progress reports and forecasts for team members, management and stakeholders that are informative and succinct. • Demonstrate an ability to problem solving. Interested? Please contact Ben Pascall on or call 07890 609 653. ?

Content executive

Morson have an amazing opportunity for all brand oriented marketers!! Working with a client in the fibre/broadband sector, they are looking for someone who has a keen eye for streamlined brands and strong brand values. The role... Support the Marketing Executive in delivering the content strategy, ensuring this aligns to the overall marketing strategySupport the delivery of multi-channel marketing campaigns in accordance with build timelines, and in conjunction with partners and internal stakeholdersRegularly produce fresh and engaging copy, imagery and video using a variety of tools and software packages, tailored for various B2C audiences, as well as B2B audiencesManage external advertising activities including liaising with third party suppliers, creating proposals, and managing timelines and delivery of artworkIdentify social trends and seek out opportunities with FFL stakeholders and partners to produce fresh content across current FFL platforms and propose new platforms and media strategies  Work closely and collaboratively with the Comms & Marketing team and wider teams within the business to generate content ideas, encourage engagement with marketing activities and promotion of the FFL brandSupport with the planning and delivery of B2C events, social value campaigns, internal value projects and local engagement activities, working in conjunction with partners and internal stakeholders You... Previous experience in a similar roleExperience writing both long and short form copy for a range of media and platformsExperience with image editing, design and producing or coordinating the production of print and digital mediaGood working knowledge of social media platforms and how to create appropriate content for eachAn understanding of SEO and digital marketing best practices including AdWords and PPC advertisingA good understanding of asset management processes and file formats.  If this sounds like it is right on brand with you, apply directly now!!