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Cx Jobs

Commercial Manager

A leading client in the Rail Industry is recruiting for a Commercial Manager to work on a permanent basis to work flexibly across the North of England but with a frequent requirement to be based in Leeds. Salary offering between £47,616-£55,552 per annum plus benefits. Role Purpose: Manage the delivery or control of large and complex programmes of work, working with senior internal/external stakeholders and partners to ensure delivery against project needs and objectives. Responsible for supporting the day to day management of Rail Services Agreements. Accountable for supporting the effective management of one or more passenger rail service operators in the UK. To achieve this by creating a working environment where the TOCs are motivated to deliver the required outcomes; holding them to account where this does not happen. You will be expected to ensure all work and outputs are executed to meet the requirements of relevant business strategies. Key competencies for this role will see the ideal candidate being proactive in nature, a capable communicator and an enthusiastic team-member with an ability to prioritise tasks and manage own workloads to meet the demands of varying stakeholders. Qualifications, knowledge, skills and experience: Degree in a relevant subject or equivalent experience. Professional qualification, chartered status or equivalent experience. Skills and Experience Substantial knowledge of the transport industry with deep specialist knowledge in rail franchise service area. Evidence of rail industry commercial environment and ability to develop credible relationships with industry leaders at executive level. Demonstrable experience of leading large and complex programmes of work. Experience in developing and evaluating business cases for major commercial changes. Excellent communication skills with the ability to influence a wide range of stakeholders, partners and senior colleagues. Subject matter expert in programme and project management. Experience of leading a team in a senior level role. Proven financial management skills and commercial acumen. Programme management experience, and significant project management experience across a range of highly-complex projects.

Team Leader/Production Manager

A leading client in the Rail Rolling Stock Industry is recruiting for a Team Leader/Production Manager to work initially on a contract basis for approximately 3 months with a view to going permanent after the initial 3 months. Rate negotiable depending upon experience. Position is based in Hamilton, Scotland. The Team Leader/Production Manager will: * Run a safe, efficient and secure site * Responsible for the depot, security & controlled access to the yard and buildings * Responsible for safe depot movements, shunting and lifting * Performance management including productivity, efficiency, policy and procedure compliance * Health & safety management * Control and management of defect inspections and record keeping * Manage and monitor staff to ensure all tasks are completed to the correct specification and standard * Shunter, Forklift, Lifting * Monitor and control inventory and manage parts supply * Maintaining stocks of consumable materials and PPE * Ensure plant is maintained according to manufacturer guidelines and perform and manage maintenance service tasks as required * Quality checks on works ongoing and completed to ensure quality control standards are consistently met * Trains staff on equipment, processes and procedures * Planning/organising production schedules * Liaise with engineering team and sub-contractors to ensure efficient production Candidates will ideally have experience working within the Rail Industry.

Human Resources Customer Support Advisor

A new opportunity is now available for a Human Resources Customer Support Advisor to join large Aerospace and Defence company; BAE Systems. Job Description As an integral part of the HR Service, our Customer Support Advisors are responsible for multi-channel (telephone & email) interaction with BAE employees, working on an inbound Contact Centre providing advice on HR Policies, HR Processes and guidance on using the HR Information System and Services. Key Responsibilities and Accountabilities - Responsible for handling incoming calls and responding to emails from BAE Systems employees with HR queries, aiming to resolve at first contact - Ensure all information taken from calls is accurately logged on the system - Take ownership and responsibility, from initial contact through to resolution - Build and develop effective relationships with colleague groups including internal HR Shared Services, Shared Services and wider external BAE business - Ensure operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines - Support and contribute to the continuous improvement and implementation of new processes both within the HR Support team, HR Shared Services and wider Shared Services businesses - Manage and achieve all personal performance standards, internal & external SLAs and quality measures. - Provide training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team - Act as an ambassador for HR Shared Services and display desirable behaviours Skills & Knowledge required Essential: - The ability to explain things clearly and understand customers individual needs - Confidence using IT systems, and the ability to learn new systems and processes quickly - Excellent interpersonal, teamwork, customer service and communication skills - Self-motivated, enthusiastic with a positive attitude - Ablility to work in a fast paced multiskilled environment - Prepared to work flexibly to support the team and department - A high level of accuracy when dealing with high volumes of work - Minimum 5 GCSE's grade A-C including English Desirable: - Personal credibility and professional confidence - Experience of continuous improvement - Relationship building and influencing skills - Familiar with HR policy and practice - Ambition to progress and build a long-term career - Contact centre experience Morson is acting as an employment business in relation to this vacancy. Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control; customer service; HR admin; Human resources;

Digital Marketing Executive

Digital Marketing Executive Morson International Salary up to £25,000 (Dependent upon experience) With a unique 50-year heritage of innovative recruitment Morson are a diverse group with an outstanding reputation for delivering consultancy, design, technology, training and people solutions around the world. With revenues of almost £1bn, and offices across the world, we place people into employment with some of the world's biggest brands. Even as a business of true scale, we keep it personal and consistently go the extra mile. As a family, we celebrate the good times together and we look after each other. We are technical innovators with people at our heart. Placing processes and technology around our people to deliver smarter solutions, better experiences and successful outcomes. We are ambitious for you and we care. We have an exciting opportunity for a Digital Marketing Executive to join our award-winning Marketing team in Manchester. The successful individual will have the opportunity to shape a highly influential role within our business, responsible for promoting and optimising our Groups digital footprint across multiple channels and leading our digital marketing strategy to drive growth in the tech market. They will work strategically with the Head of Marketing, external agencies and stakeholders of all levels, demonstrating creative flair and entrepreneurial, innovative spirit. Our marketing team are highly innovative and are looking for a proactive individual, with the drive to explore and bring to life new ideas. We are looking for someone with the appetite to really make a difference. This role gives opportunity to work across our Group of 6 brands, giving you a real depth and breadth of experience. Typical duties include: Working with the head of marketing to design and deliver the digital strategy Be responsible for the maintenance and optimisation of our Group websites including writing SEO content for our Group websites Owning the candidate and client inbound marketing strategy in the tech space - responsible for content, retargeting and maintaining and optimising our email strategy Working alongside the head of marketing to take client briefs and create microsites for clients. Using Google Analytics to track campaign performance, recognising opportunities for optimisation. Working with the head of marketing to strategize ways to enhance domain authority and drive traffic to our websites Working with stakeholders of all levels on B2B and B2C campaigns using organic and paid techniques to drive traffic and engagement Key skills/experience Previous experience of a digital role is essential, preferably in the tech/digital market Experience of executing lead generation email campaigns and retargeting Experience of HubSpot (or similar CRM) and inbound marketing is highly advantageous Practical experience of WordPress or other website platform(s). An understanding and experience of keyword strategy, SEO and the ability to write content Experience of using PPC and paid social media advertising Experience with reporting tools such as SEMRush and Google Analytics Highly interpersonal with excellent relationship building and stake holder management skills A fantastic eye for detail Organised and able to manage own workload An eye for design and layout would be advantageous Come from any background, industry or sector, if you have the right attitude, some great experience and a desire to be part of our award-winning team, we'd love to hear from you. Commitment and hard work are rewarded with a competitive salary and generous quarterly bonus scheme, 26 days holiday (plus bank holidays), free onsite parking, an employee health and wellbeing programme, and other great benefits. Our company culture is second-to-none, with a real family ethos and focus on looking after every single employee. You can read more about what it's like to work for Morson at www.morson.com/careers. Morson International is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK. The Morson Group is signed up to the Jobcentre employment service's 'Disability Confident Scheme'. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification) will be guaranteed an interview. We are actively seeking to increase the diversity of our workforce to reflect the local community. Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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