Customer Service Exeucitve
- Location: West Midlands, England
- Salary: £12.98 - 12.98 per hour
- Category
- Sector: Professional Services
- Contract type Contract
- Consultant: Coral Hale
Customer Service Advisor at CHEP
£12.98
8:30 AM - 4:30 PM, Monday to Friday
3 days in-office at our West Bromwich plant and 2 days remote work
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving and teamwork are essential? If so, we have an exciting opportunity for you!
CHEP is seeking a Customer Service Advisor to join our dynamic team based in West Bromwich. As a Customer Service Advisor, you will play a crucial role in handling email inquiries, inbound calls, and a small amount of outbound calls related to logistics queries. You will be responsible for addressing a variety of customer concerns, including late deliveries, stock shortages, delivery scheduling, and account management.
Key Responsibilities:
- Responding to customer inquiries via email and phone
- Investigating late deliveries and determining the reasons behind delays
- Addressing queries related to stock shortages and missing items in deliveries
- Assisting customers with account management tasks such as username/password issues and booking arrangements
- Collaborating with team members to ensure efficient and effective customer service delivery
- Utilizing Excel for data management and reporting purposes
Position Details:
- Hybrid role: 3 days in-office at our West Bromwich plant and 2 days remote work
- Flexible schedule within the core hours of 8:30 AM - 4:30 PM, Monday to Friday
- Contract length: August 2024
- Hourly rate: £12.98
- Location: CHEP, Roebuck St, West Bromwich B70 6RB
- Immediate start date
Requirements:
- Previous experience in a customer service role, prioritizing customer satisfaction
- Ability to work both independently and collaboratively within a team environment
- Experience with both office-based and remote work settings
- Excellent communication skills and proficiency in Excel
- Desirable: Experience with SAP or Salesforce
Interview Process:
If you meet the qualifications and are interested in joining our team, please submit your application by Monday next week.
Don’t miss this opportunity to become a valued member of our customer service team at CHEP! Apply now and start making a difference in the logistics industry