Customer Service Executive
- Location:Coventry, West Midlands, England
- Salary: £13.20 - 13.20 per hour + None
- Category
- Sector:
- Contract type Contract
Job Title: Customer Service Executive
Location: Coventry
Contract Type: Temp 4-month contract (with potential for extension)
Salary: £13.20 per hour
Hours: 37.5 hours per week
About the Role
As a Customer Service Executive, you’ll be the first point of contact for customers getting in touch with one of our well establised clients. You’ll be taking inbound calls and providing prompt, supportive assistance. Your main focus will be listening carefully, offering reassurance, and helping to identify and report faults efficiently.
Main Responsibilities
Handle inbound customer calls with empathy and professionalism
Accurately input all relevant customer information into internal systems
Reassure customers by providing timely updates during live issues
Stay calm and think on your feet when dealing with unexpected situations
Adapt to varying call volumes
Occasionally make outbound follow-up calls
What We’re Looking For
Previous experience in customer service or a call centre role
Strong verbal communication and active listening skills
Ability to stay composed under pressure and handle queries with care
High level of attention to detail
Confident and friendly manner with a genuine desire to help
Willingness to work shifts including early mornings, evenings, weekends, and bank holidays
Shift Details
37.5 hours per week:
Four shifts of 7.5 hours
One shift of 7 hours
Rota operates between 6:30am and 10:00pm on a fixed 8-week cycle
Free on-site parking for early, late, weekend, and bank holiday shifts
How to Apply
Interested in joining the team? Click ‘apply’ to submit your application.
Please note this vacancy is being advertised by Morson on behalf of our client. Only shortlisted candidates will be contacted.