Billing Administrator

Billing Customer Advisor
Location: Crawley – Hybrid Working (3 days in office once fully trained)

£13.71 p/hour

Initial 12-month contract - potential to go perm

About the Role
An excellent opportunity has arisen for a Billing Customer Advisor to join a busy and dynamic team supporting key billing operations. This role will be supporting the successful conclusion of emergency disconnection billing claims, proactively engaging with customers, and responding to customer inquiries. The key part of your role will be billing adjustments, implement and manage phased repayment plans, and support the start of legal claims. Also, you will be responding to voicemails from customers, proactively talking to customers, and responding to emails, and letters

Key Responsibilities

• Plan and prepare all aspects of the billing process.
• Review and analyse data and job notes to make informed billing decisions.
• Liaise with internal and external stakeholders to ensure accurate job costing and invoice details.
• Raise and issue invoices accurately and in a timely manner.
• Monitor outstanding payments and follow up with clear, professional communication.
• Communicate with customers to encourage prompt payment and resolve invoice queries.
• Manage the allocation of funds and support the reconciliation process.
• Maintain the confidentiality and security of company system data.
• Support with additional administrative and ad-hoc tasks as required.

What We’re Looking For

• GCSEs (or equivalent) in English and Maths, grade C/4 or above.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• A problem-solver with a proactive approach.
• Proficiency in Microsoft Office (training will be provided for other systems).
• A team player with a positive, ‘can-do’ attitude.

Ideal Candidate

• Enjoys working in a busy and varied environment.
• Has a strong focus on customer service.
• Can work independently with minimal supervision.
• Keen to contribute to process improvements and team success.

*Please note only shortlisted candidates will be contacted*