GE & SM Scheduler

We have an exciting opportunity for a Scheduler to join the team at UK Power Networks in Bury St Edmunds. The role will involve handling General and Smart Metering Enquiries.

The role will be for 12-18 months.

The position will require the successful candidate to work full time in the office.

DIMENSIONS:
• To safely and effectively schedule staff (direct and contractors) in the Region.
• Achieving full utilisation of the resources and updating scheduling tools or any new scheduling systems.
• Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
• Raise and process purchase orders using SAP, including the generation of management reports.
• Provide regular feedback to the Field Engineers and Field Staff Supervisors.
• Take and resolves telephone queries from internal and external customers.
• Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
• Support the investigation of customer complaints.
• Record and co-ordinate Electricity Guaranteed Standards.
• Records annual leave and other absence.
• Liaise with Field Staff and update systems with timely information from site as required.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Liaise with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Raising or requesting Street Works Notices and Permits as appropriate
• To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are effectively scheduled and fully utilised.
• Ensure compliance with policies and procedures.
• Be required to carry out a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Financial:
• Schedule staff effectively in order to keep overtime expenditure to minimum levels.

Customer:
• Liaise with field staff and update systems in a timely fashion to ensure our customers are given up to date information regarding their jobs.
• Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.
• Liaison with customers where appropriate to make appointments and provide updates on progress with jobs.
• Effective scheduling of resources to minimise CML impact and customer complaints.

Process:
• Safely and effectively schedule staff (direct and contractors).
• Update SAP and other systems in a timely manner.
• Raise purchase orders when required in a timely manner.
• Ensure that the scheduling systems are updated regularly to ensure there is good visibility of all staff.
• Record annual leave and other absence for all field based staff in the Region.
• Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Manage workloads efficiently and to time.

People:
• Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
• Attendance at monthly Team Briefings.
• Management of days lost through sickness.
• Management of days lost through accidents.
• Management of non-lost time accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:
• A basic understanding of the Network and the various types of jobs undertaken would be an advantage.
• Ability to work in a pressured environment as part of a highly focused team.
• Good level PC literacy, with the ability to learn and use a variety of systems with fast and accurate keyboard skills.
• Team working – The drive and ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
• Initiative - A bias for action and problem resolution.
• Flexible attitude to work and working hours.
• Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners.
• Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering would be an advantage.

LMIND