Helpdesk Coordinator

Morson are recruiting for Helpdesk Coordinator for a 12 month project based in London Victoria to start ASAP.

Key Responsibilities

TFL require a Helpdesk Coordinator to join our facilities helpdesk on the Transport for London contract in Victoria
Approx. 14 months to cover Maternity leave starting in May
Hours: 8.00am – 5.00pm or 9.00am – 6.00pm (4x Days in the office, 1x day from home per week)
The Helpdesk Coordinator will be responsible managing incoming calls and emails ensuring excellent customer service is provided to our clients. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke systems and spreadsheets. The successful candidate will have a confident telephone manner, solid IT skills and excellent attention to detail developed from previous experience in a facilities helpdesk or call centre-like environment.
Answering all incoming calls in a timely manner
Monitoring email inbox and action all incoming enquiries
Raising enquiries, defects and jobs and assign to maintenance team
Logging jobs into CAFM system – Maximo
Populating and updating spreadsheets
Key Management
Certificate Administration
Liaising with other staff members, including external contractors

Key Skills

Previous facilities experience is highly desirable
Previous experience within a customer service, phone-based environment
Previously used Maximo or similar CAFM system
Excellent telephone manner and attention to detail
Proficient IT Skills including MS Office (Outlook, Excel)

Please send CVs to john.kingham@morson.com