Customer Service Representative (Debt Recovery)

Our client Scottish Power are currently recruiting for a Customer Service Representative based in Glasgow City Centre.

This role will be based in the Debt Recovery team and a contract role initially for 6 months but likely to be extended.

Working pattern: Monday – Friday, 8.30 – 16.45 and hybrid available after 6 months.

Purpose:
At SP Energy Networks we work hard to operate and maintain a reliable network for our customers, communities and stakeholders. Working in Debt Recovery, we’re responsible for the day-to-day debt recovery activities in relation to invoices processes by other areas of SP Energy Networks. We play a vital role within SP Energy Networks to recover monies owed for damages and services provided by the business.

Responsibilities;
•Responsibility for agreed areas of debt recovery, credit control, third party damage and insurance activities including negotiation within business / customers where appropriate.
•Responsibility for carrying out debt recovery activities for a number of different debt types, including Connections, Estates, Local Authorities, large projects such as wind farms, along with third party damages (domestic & commercial) in line with Scottish Power policies and procedure for Energy Networks / activities as directed by Team Manager.
•Responsibility for carrying out debt recovery activities for Energy Network debts in line with Scottish Power policies and procedure for specific businesses / activities as directed by Team Manager.
•Take ownership / responsibility for customer contacts / problems / complaints as they apply to the transaction processes within your responsibility.
•Develop and maintain good relationships across the wider Customer Service team.
•Manage customer / supplier / business conflicts where necessary ensuring compliance with contractual, legislative and financial requirements.
•As a back office team, we provide support to our emergency contact centre as an overflow function. Training will be provided.
•Supporting our contact centre fully during storm situations, or any exceptional events which require full support.

Skills and Requirements:

•Experience in Debt Recovery or Collections 
•Experience working in a customer service environment.
•Detailed understanding of relevant IT applications / systems such as MS Office and SAP.
•Excellent communication skills – verbal and written.
•Ability to manage supplier / customer expectations and to “challenge” in a confident and professional manner.
• Understanding of control requirements of accounts receivable, claims and intercompany processes.
•Basic IT skills are essential though experience of SAP would be beneficial.

For more info please Molly.Stephen@morson.com