Customer Service Proactive Scheduler

Customer Service Proactive Scheduler - Severn Trent
Company: Morson Talent
Role: Proactive Scheduler
Location: Raynesway, Derby
Hourly Rate: £12.85
Shift Pattern: 4-week rolling shift pattern (detailed below)

Role Objective
Join Severn Trent as a Proactive Scheduler and be part of a team dedicated to maintaining assets to the highest standards. In this role, you will ensure that field operators and maintenance technicians have the right work at the right time by planning and scheduling resources effectively.

As a Proactive Scheduler, youll use SAP to build and release work for field teams, establish resource capacity, and work with both internal and external stakeholders to prioritize and manage workflow. Youll participate in team communication cells and monitor key performance measures to ensure our assets are performing appropriately.

Key Accountabilities

• Plan and schedule available resources to meet key performance outcomes and service levels.
• Manage proactive and reactive resource demands to create a balanced, achievable schedule.
• Collaborate with operational team leaders and teams to ensure feedback on capacity against demand.
• Identify opportunities to share/move resources across geographic boundaries to meet business needs.
• Maintain SAP/CLICK structures to drive high levels of auto-scheduling.
• Provide regular and effective feedback to workflow technicians and operational leads for continuous improvement.
• Ensure compliance with processes and procedures while achieving team performance targets.

Shift Pattern
The shift pattern follows a 4-week rolling schedule:

• Week 1: Tues to Fri, 7:00 - 15:30
• Week 2: Mon to Fri, 7:00 - 15:30 (with a 15:00 finish on Friday)
• Week 3: Mon to Wed, 14:00 - 22:00 Sat & Sun, 7:00 - 15:30
• Week 4: Mon, 7:00 - 15:30 Thurs to Sun, 14:00 - 22:00

Experience & Capabilities

Essential

• Strong problem-solving skills.
• Excellent communication and prioritization skills.
• Experience liaising with other departments, contractors, and customers.
• Awareness of company Health & Safety policies and procedures.

Desirable

• Understanding of SAP and Click Scheduling.
• Broad experience in Production Operations.
• Experience in a Scheduling role or similar.

Capabilities

• Excellent communication skills for regular interaction with operational staff.
• Effective planning, prioritization, and organization of work.
• Flexibility and enthusiasm as a team player with a positive  can do attitude.

If youre a self-motivated team player with strong communication skills and an interest in scheduling, we invite you to apply for this role with Morson Talent for Severn Trent.