IS Interim Delivery Lead 1

Contractor Role: IS Service Delivery - Interim Delivery Lead
Duration: 8 months (1 July 2025 - 27 February 2026)
Location: Hybrid - Crawley based office (3 days on-site, 2 days remote)

Rate: £600 per day - Outside the scope of IR35

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Overview:
Seeking an experienced IS Service Delivery professional to support leadership during key transition and transformation activities, including:
- Embedding Cyber Resilience Programme (CRP) into BAU operations for NIS-CAF EP compliance
- Managing the transition from Kyndryl to TCS as the outsourced service provider
- Supporting the transformation of IS Service Delivery under a SIAM model
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Key Responsibilities:
- Execute daily tasks to support IS Service Delivery leads (Manager, Reliability Lead, Quality Lead)
- Coach and guide leads on managing outsourced partners under SIAM
- Oversee implementation and integration of CRP into BAU
- Support transition to TCS and subsequent service delivery transformation
- Drive capability uplift across key IT process areas
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Key Deliverables:
Support for:
IS Service Delivery Manager
- Disaster Recovery
- IT Business Continuity
- SIAM
IS Reliability Delivery Lead
- Change Management
- Request Management
- Problem Management
IS Quality Delivery Lead
- Performance & Reporting
- Operational Risk
- Training & Quality Management
- Service Level Management
- Target Operating Model
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Milestone Targets (by Feb 2026):
Cyber Resilience Programme (CRP):
Embed BAU support for:
- Change & Risk Management
- DR & IT Continuity
- Training & Reporting
Transition & Transformation Programme (TCS):
Ensure delivery and improvement across:
- DR, IT Continuity, SIAM
- Change, Request, Problem Management
- Performance, Risk, Training, Quality, SLAs
- Operating Model
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Required Experience & Skills:
- 5+ years in IT Service Delivery under SIAM
- Deep understanding of:
o DR & Continuity
o Change/Problem/Request Management
o SIAM & SLAs
o Quality, Training, Risk, Reporting
- Strong stakeholder and vendor management skills
- Certifications (preferred): ITIL, SIAM, COBIT, Cyber Security
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Other Requirements:
- Proactive, communicative, and improvement-focused
- Capable of working flexible hours if needed
- Full compliance with H&S procedures