Posted 5 June 2025
Job ref: 5070CF
Amazon Connect Consulltant
- Location: West Midlands, England
- Salary: £Market rates (outside IR35)
- Category
- Sector: IT and Digital
- Contract type Contract
- Consultant: Chris Fernyhough
Job title: Amazon Connect Technical Consultant
Location: Coventry / 3 days onsite
Rates: Market / outside IR35
Our client seeks an experienced Amazon Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite.
Main responsbilities:
- Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting
- Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications
- Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization
If this sounds like you, please hit the apply button!