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Location:West Midlands×Contract type:Contract×Sector:IT and Digital× Clear filters

2 jobs

Amazon Connect Consulltant

  • West Midlands, England
  • Contract
  • £Market rates (outside IR35)
  • IT and Digital
  • Cloud Architecture
View job

EUC Solutions Architect

  • Coventry, West Midlands, England
  • Contract
  • £650 - 750 per day
  • IT and Digital
  • Architecture
View job
Posted 5 June 2025
Job ref: 5070CF

Amazon Connect Consulltant

|
West Midlands, England
See more details

Job title: Amazon Connect Technical Consultant

Location: Coventry / 3 days onsite

Rates: Market / outside IR35

Our client seeks an experienced Amazon Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. 

Main responsbilities:

  • Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting
  • Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications
  • Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization

If this sounds like you, please hit the apply button!