IT Epos Engineer

Position: IT Support Technician

Suitable for: 1^st Line Support / 2^nd Line Support / IT Technician / IT Support/Helpdesk Analyst

Location: Manchester city centre

Day rate: £150 - £210 (Inside IR35)

Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester.

Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients.  

Main Responsibilities:

• Provide technical support to clients and the internal team, troubleshooting and
• resolving issues related to Windows desktop, Windows server and MAC environments.
• Administer Office 365 and Google Workspace environments, including user
• management, email configurations, and security settings.
• Work collaboratively with the wider IT Team to resolve service requests and incidents
• logged into the service desk system, including service desk tickets from end users and
• the internal team.
• Proactively respond to alerts and monitoring notifications, demonstrating our
• dedication to excellence.
• Maintain security measures to protect systems, networks, and data from unauthorised
• access, cyber threats, and malware, installing and maintaining firewalls, antivirus
• software, and intrusion detection systems, and conducting security audits and
• assessments.
• Document and maintain accurate records of technical configurations, procedures, and
• troubleshooting steps.
• Stay current with industry trends and best practices, continuously expanding technical
• knowledge and skills.

Requirements:

• Strong communication skills combined with an upbeat, proactive attitude.
• Proficiency in Windows desktop and server operating systems, including Active
• Directory and Group Policy management.
• Knowledge of server virtualisation, including VMware and Hyper-V.
• Strong understanding of Office 365 administration, including Exchange Online,
• SharePoint, and Teams.
• Knowledge of cloud services, including virtual machines, storage, networking, and
• security.
• Excellent problem-solving skills and the ability to diagnose and resolve complex
• technical issues.
• A valid driving license and willingness to travel.
• History of a background in Hospitality (Nice to have)

If you are looking for your next challenge, please send your CV to saami.mohamed@morson.com