Idox Uniform Application Support ( planning)

Interquest have a need for an experinced Application Support Officer. You will be responsible for the effective operation, support, and continuous improvement of the Planning Department’s digital systems, with a primary focus on the Idox Uniform platform. You will provide expert application support, system administration, and development services to ensure system stability, enhance performance, and support innovation aligned with statutory planning requirements.

You will also play a key role in supporting digital transformation initiatives, improving user experience, streamlining workflows, and integrating planning systems with wider corporate platforms.

Key Responsibilities

1. Application Support
Provide 1st and 2nd line support for Uniform and related planning applications.
Act as the main contact for troubleshooting and resolving system issues.
Log and manage incidents and service requests using the IT service management system.
Liaise with IT teams and external suppliers to escalate and resolve technical issues.
2. System Administration & Configuration
Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement).
Manage user accounts, permissions, and roles in line with data protection policies.
Maintain and develop workflows, templates, and reference data to support business efficiency.
Support system upgrades, patching, and user acceptance testing (UAT).
3. Integration & Development
Assist with integration of Uniform with other corporate systems.
Support data migration, cleansing, and transformation tasks.
Contribute to the development of digital forms and online processes to improve customer service.
4. Project & Change Support
Participate in planning and delivery of digital transformation projects.
Document system changes and business processes for knowledge sharing and audit purposes.
Provide training and guidance to planning staff on new system features.
Identify opportunities for digital improvements and support change management.
5. Stakeholder Engagement & Reporting

Work collaboratively with planning teams, IT, and external suppliers.
Attend project meetings and workshops as a subject matter expert.
Provide regular updates to the Planning Systems Manager and Digital Services Lead.
Produce weekly status reports on progress, risks, and upcoming tasks.

Key Objectives

Ensure a stable, well-supported, and optimally configured Uniform system.
Maintain clear and up-to-date documentation of system configurations and support processes.
Contribute technical expertise to digital transformation initiatives.
Demonstrate improved system performance, user satisfaction, and operational efficiency.
What We’re Looking For
Experience supporting and administering Idox Uniform or similar planning systems.

Please send your CV to discuss in more detail 

Strong problem-solving and analytical skills.
Excellent communication and stakeholder engagement abilities.
Experience with system integration, data management, and digital transformation.

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.