Liaison Officer

Morson are currently recruiting for a Liaison Officer / Administrator for a long term contract in the Wiltshire area coverage Marlborough and Swindon paying £18ph.

Overall Purpose

 ? To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives.
 ? Develop strategies with the involvement of Clients / Resident’s Associations / residents, ensuring the projects objectives are met.
 ? Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared.
 ? Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment.
 ? Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings.
 ? Managing the impact of the works on neighbouring residents, occupiers and users, at all times.
 ? Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks.
Key Activities Project Delivery
TLO
 ? Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey.
 ? Communicate with tenants to maintain their awareness of progress.
 ? Arrange timely access.
 ? Manage a pro-active process to ensure complaints are recorded and resolved.
 ? Carry out customer satisfaction surveys.
 ? Liaise with client bodies and tenant’s representative organisations.
 ? Liaise with 3rd parties, including but not limited to:
Neighbours
Occupiers / Users
Building Control Officer
HSE Inspectors
Local Authority
Environment Agency
Statutory Authorities
Clerk of Works/ Resident Engineer/ Client Project Manager
Group Safety
 ? Involvement with Site Logistics, including, but not limited to:
Health, Safety and Environmental Issues, training and inspections
Those that have an impact with resident matters by adopting VINCI ethos of “Step Up” Safety through
everyone’s participation.
Version 2 January 2017

Administration

 ? Management (internal and external of site) again to ensure client / resident satisfaction / relationships are maintained.
 ? Filing.
 ? Order stationary and maintain stocks
 ? Answering the phone / dealing with queries.
 ? Maintain RBS System (Purchase card)
 ? Materials sheets(For non RBS transactions) (GRN)
 ? Maintain holiday records for staff and tradesmen on allocated site.
 ? Create/edit purchase orders (Coins)
 ? Maintain plant register (Coins)
 ? On hire/off hire plant (Coins)
 ? Maintain monthly EPI report.
 ? Maintain monthly mileage and odomitor return.
 ? Maintain monthly vehicle return.
 ? Maintain monthly accident report.
 ? Maintain site waste management plan – Data entry into “Footprint”.
 ? Maintain and produce planned schedules, make appointments and maintain associated spreadsheets.
 ? Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client.
 ? Weekly operative’s hour’s allocation & reconciliation
 ? Timesheet return (Accounts)
 ? Dealing with new works orders and completions.
 ? Maintain full IT records as QA requirements.
 ? Deal with incoming post (external and internal).
 ? Produce letters / memos / faxes and other written forms of communication.
 ? Contribute to own self development using the PDP Process.
 ? Comply with QA procedures.
Technical Excellence
 ? To be aware of and maintain an understanding of the contract documents, appropriate codes of practice, standards and specifications.
 ? Keep pace with technology and innovative achievements elsewhere.
 ? To implement the procedures detailed in the project quality plans and Method statements to ensure finished product is compliant with the contract documents.
 ? To correctly interpret information from drawings and specifications and transfer this to the sites residents when applicable.
 ? Optimise use of the company IT Systems, to improve efficiency and effectiveness of Project Delivery and bring added value to the business.
 ? To constantly review existing procedures and processes to put forward suggestions for improvement.
 ? To have a thorough understanding of safety, health and environmental risks and their controls to be able to implement and monitor the effectiveness of control measures on site.
 ? Understand and use the knowledge base within the company.
Problem Solving
 ? To anticipate and resolve technical ambiguities/ problems.
 ? Assess problems and use all the resources available to develop solutions.
 ? Communicate problems upward and request support when necessary.
 ? Challenge traditional views and looks for improvements through adopting a new approach.

People Management

 ? Lead and motivate the whole team – Make it happen.
 ? Continually monitor and assess your colleague’s performance – advise and review good and bad performance regarding client matters.
 ? Actively encourage and promote a team approach with staff and suppliers to achieve the project objectives.
 ? Ensure that the skills within the team are effectively utilised for total client / resident satisfaction.
 ? Delegate responsibility to the lowest appropriate level to ensure that everyone contributes to their fullest.
 ? Manage relationships between colleagues and residents to ensure that good relationships are maintained.
 ? Remain emotionally detached from disputes and avoid creating conflict.
Communication Skills
 ? Communicates effectively in both written and spoken form with clients, Residents, colleagues, suppliers and design consultants when applicable.
 ? Able to communicate with people at different levels.
 ? Able to chair meetings and write concise meeting minutes.
 ? Persuade and influence others to gain agreement to and acceptance of ideas.
Commercial / Finance Skills
 ? Understand the financial implications of the methods and sequences of construction that are proposed and planned.
 ? Be aware commercially aware of the claims culture
Knowledge Required
 ? Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes.
 ? Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects
 ? Should have experience working with multidiscipline teams.
Qualifications
NVQ Level 3 or equivalent
Technical Competencies
IT Literate – Word, Excel & bespoke systems (Coins an advantage)
Behavioural Competencies Team Work
Acts as a role model in demonstrating very effective team working both within immediate team and wider ‘Vinci’ team. Plays an effective role as a member of the Vinci Team.
Builds Effective Teams: Builds a strong team and encourages direct reports to do likewise reinforcing steps in that direction. Creates strong morale and team spirit.
Communication
Sharing Information: Communicates with clarity and impact to all levels of employees relating effectively to their needs.
Credibility and Trust: Generates trust by openness, two way communications style and consistency. Demonstrates clear understanding of all relevant business issues which enhances credibility.
Presence and Influence: Projects presence at Team meetings – able to contribute with confidence. Able to deploy a range of influencing skills to deal with barriers/problem situations, drawing on personal experiences to make communications more affective.

Please send CVs to john.kingham@morson.com