Customer Service Executive

Job Title: Customer Service Executive
Location: Coventry
Contract Type: Temp 4-month contract (with potential for extension)
Salary: £13.20 per hour
Hours: 37.5 hours per week

About the Role

As a Customer Service Executive, you’ll be the first point of contact for customers getting in touch with one of our well establised clients. You’ll be taking inbound calls and providing prompt, supportive assistance. Your main focus will be listening carefully, offering reassurance, and helping to identify and report faults efficiently.

Main Responsibilities

• Handle inbound customer calls with empathy and professionalism

• Accurately input all relevant customer information into internal systems

• Reassure customers by providing timely updates during live issues

• Stay calm and think on your feet when dealing with unexpected situations

• Adapt to varying call volumes

• Occasionally make outbound follow-up calls

What We’re Looking For

• Previous experience in customer service or a call centre role 

• Strong verbal communication and active listening skills

• Ability to stay composed under pressure and handle queries with care

• High level of attention to detail

• Confident and friendly manner with a genuine desire to help

• Willingness to work shifts including early mornings, evenings, weekends, and bank holidays

Shift Details

• 37.5 hours per week:

  • Four shifts of 7.5 hours

  • One shift of 7 hours

• Rota operates between 6:30am and 10:00pm on a fixed 8-week cycle

• Free on-site parking for early, late, weekend, and bank holiday shifts

How to Apply

Interested in joining the team? Click ‘apply’ to submit your application.
Please note this vacancy is being advertised by Morson on behalf of our client. Only shortlisted candidates will be contacted.