Guest Services Supervisor

We are currently recruiting for Guest Services Supervisor for a permanent opportunity with a leading property management and real estate services firm in Cambridge.

In this role, you will oversee two primary areas of responsibility:

Community Engagement & Event Coordination:

• Collaborate with the Community Hub Director & Building Manager to plan and execute events and activities that foster a strong community connection within the building.
• Promote relevant external events and initiatives to enhance residents’ experiences.
• Develop relationships with local businesses to provide exclusive offers and services to residents.
• Act as the primary point of contact for event planning and execution.

Team Leadership & Welcome Experience:

• Lead and supervise the welcome team to ensure exceptional service delivery.
• Manage day-to-day operations of the welcome team, including training and scheduling.
• Provide a warm and efficient welcome experience for residents and guests.
• Handle resident inquiries and requests promptly and professionally.

Qualifications & Skills:

• Previous experience in hospitality or events management preferred.
• Strong leadership and team management skills.
• Excellent communication and organizational abilities.
• Ability to deliver exceptional guest services and handle challenging situations.
• Fluent in English with a passion for creating positive guest experiences.

If you thrive in a dynamic environment and have a passion for hospitality and community engagement, we encourage you to apply for this exciting opportunity.