Posted 21 May 2025
Job ref: 21174RL
Support Analyst - 3-month contract
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City of London, Greater London, England
- Location:City of London, Greater London, England
- Salary: £150 - 200 per day
- Category
- Sector:
- Contract type Contract
Support Analyst (3-month contract, JUNE STARTER) – London – Up to £200/day Inside IR35
Please note, this temporary role requires you to be onsite 5x per week.
My client are a leading UK-based investment management firm, seeking a Support Analyst to join their London office on a temporary basis. This is a fantastic opportunity to play a key role in providing IT support to their two offices and contribute to the implementation of IT projects within a fast-paced, professional environment.
Key responsibilities of the Support Analyst:
- Provide first-line technical support to staff across the two offices, addressing IT issues promptly and professionally.
- Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
- Perform critical morning and weekly system checks, escalating urgent issues to the Systems Operations (SysOps) team as needed.
- Manage IT onboarding and offboarding processes for new joiners, movers, and leavers.
Key experience required by the Support Analyst:
- Advanced knowledge of IT systems, applications, and processes.
- Strong communication skills with the ability to explain technical concepts to non-technical staff in a clear and friendly manner.
- A proactive and collaborative approach to problem-solving and team support.