Contact Centre Team LeaderNorwich
We are currently recruiting for a Team Leader within our clients Norwich based Contact Centre. You will be working on behalf of some of the UKs Leading Mobile network providers. It's time to put your supervisory skills to great use by leading a team of advisors to improve their individual and departmental performance while ensuring excellence and satisfaction is delivered at every stage with the aim of building long-term relationships with our customers. We are looking for someone with a positive outlook, who can adapt to change whilst maintaining honesty and integrity. Full on-site training will be provided, and opportunities for personal development. You will need to be able to: * Achieve and improve on personal and departmental KPIs * Conduct of weekly and monthly reviews, manage probationary periods, performance and assessments * Collate data for daily meetings and talk through your findings * Adhere to customer requests * Have a flexible approach to work * Complete tasks within agreed time frames, working through processes and operating a number of systems You must be able to demonstrate: * Confidence in Microsoft systems - word and excel * A high level of accuracy and attention to detail Desirable: * Minimum of 1 year customer service experience * NVQ Level 1 & 2 in Customer Services (or equivalent) This is a Full-Time permanent position. You will work 5 x 8-hour shifts (40 hpw) between Monday to Friday 8am-8pm and Saturday/Sunday 9am-6pm.
Sales ExecutiveGreater Manchester
Morson International are proud to be partnering with The 4th Utility: an Exciting, Dynamic and Innovative organisation based in Greater Manchester. The 4th Utility are an independent broadband ISP, supplying ground-breaking connectivity to homes and businesses across the UK via their own fibre optic network. The business partners with residential and commercial landlords, property developers and house builders to install and upgrade their properties with state-of-the-art fibre to the premises. The business was established 3 years ago and following a significant multi-million-pound investment, are now implementing exponential growth plans and invite dedicated and passionate Sales professionals to join their field-based team. This is a fantastic opportunity for someone looking to grow and futureproof their career within the sales arena and given that the Sales Director is former Sales Sharks and England rugby winger Mark Cueto MBE, you're in good hands! So what does the role involve? * You will be assigned to a particular geographical/cluster area and be responsible for daily prospecting into sites within this remit through face to face meetings selling directly to potential clients * Teamed up with another Sales Executive you will responsible for establishing relationships and securing broadband sales with your assigned remit * Management and retention of existing relationships - follow up communication and use of all sales mediums * You will be targeted against your sign-up quota and will be responsible for accurately forecasting sales figures * Proactively develop client relationships with new and existing customers * Build lasting relationships with Managing/Letting Agents within your target sites to build upon your sign-up figures and utilise these relationships to further develop your remit and client base * Preparation and delivery of quotations in line with client requests, offering advice and guidance when required * Develop and maintain a strong understanding of the competitive landscape familiarising your self with alternative products in order to allow you to become an expert in your field * Accurate and timely upkeep of any specified internal systems * Liaising with internal and external stakeholders effectively * Resolving customer queries in a timely manner * Assisting with aged debt Management in order to resolve existing queries What sort of person are we looking for? * You will have some sales experience ideally within the IT space * Passion for delivering excellent customer service within a target driven environment * Ability to engage with internal and external customers alike * Attitude is everything, the more you put in, the more you will get out * You will be self-motivated and full of ambition with a strong personality that will appeal to a full cross section of customers * Ability to adapt your style in an ever-changing sales field * Desire to progress within an exciting organisation destined to make a major impact in the broadband industry In return, the business offers a fantastic opportunity to join an already established yet ever growing organisation. Full training and support is provided throughout for those looking to take the next step in their sales career selling an innovative and one of a kind product. We're excited to speak to any sales candidates looking to join The 4th Utility family!!
Recruitment Administrator Essential Strong administrative skills; including use of Microsoft packages, especially excel. Proactive, and keen to support the wider team with administrative duties. Organised, efficient approach when completing tasks, with a sense of urgency with deadlines. Methodical and accurate with high attention to detail. Positive communication and customer service skills, as this role is forward facing with our employees. Takes ownership of tasks and is able to demonstrate completer finisher qualities. Desirable Knowledge/experience of working with ERP systems. Experience of working in an engineering/defence company. Experience of working in an HR department. Challenges Prioritising workload, with changing demands and priorities. Completing tasks fully, and to a high standard whilst balancing multiple tasks. Managing expectations and liaising with our internal customers, our employees. Key Accountabilities Assist with recruitment: format job descriptions, upload roles on internal vacancy page, and email to Germany; support with the Recruitment Mailbox; requesting GDPR consent when we receive candidate CVs directly, liaising with Morson on direct candidates; liaise with Morson on interview availability of slots; prepare interview packs; scan and email completed interview packs to Morson. Prepare employment contracts for all new starters, including apprentices, Year in Industry students and graduates. Manage the checking, signing and posting of contracts in an efficient, timely manner. On-boarding: Ensure weekly inductions are booked in, with room bookings and attendees; ensure Reception are aware of new starter names for first day; obtain new starter requirements from managers and raise notifications; create Flexi sheet, prepare new starter packs and book in induction plan/meetings. Keep database records up to date, send joining instructions to new starters directly recruited (YII/ Summer Students/ Apprentices); monitor security clearance updates and save down clearances, update managers and Business Partners. Conduct new starter inductions when necessary. Support to Business Partners; provide administration support to Business Partner activity such as minute taking and typing up; saving down of documents. Manage daily administration tasks such as checking the HR postbox and managing outgoing post; responsible for filing and HR record updates; Manage TopDesk requests dealing with queries, including completing employee reference requests for employers and residential agencies, passing any complex matters to the HR Business Partner or HR Connect Team; ownership of office organisation including office supplies, organisation of office and filing systems. Ownership of filing cabinets, archive and electronic filing system. Assist with Occupational Health (OH) administration including; health surveillance and routine referral appointments; manage OHP appointments, record all appointments on database, complete OH referral documentation, raise OH questionnaires for new employees. Support Training Administration for new starters with booking rooms, hosting visitors, collation of nominal rolls and set-up of the training. Other ad hoc administrative tasks as required. Behavioural Requirements Relationship building within a team, and with employees. Strong positive communication skills. Able to use own initiative. Achieving Results- ownership of tasks and is able to demonstrate completer finisher qualities. The ability to think about the wider impact of the task you are completing. Flexibility- ability to be flexible with change. Discreet and able to maintain confidentiality of information. More Information The successful candidate must hold or be able to achieve the required level of security clearance.