Call Centre Advisor

Call Centre Advisor (Permanent)

Benefits:

• Competative Salary of £25,835.88
• Annual bonus scheme - 10% of salary 
• Additional 10% evening shift pay 
• 25 days annual leave plus 8 bank holidays 
• Pension scheme
• Private healthcare
• Employee assistance programme and opportunity for professional development through our L&D function

Location: Preston, Lancashire

Salary: £25835.88 per annum

Job Description:

Job Duties:

• Handling inbound and outbound calls from customers
• Providing excellent customer service and resolving customer queries efficiently
• Updating customer information accurately in the database
• Following call scripts and guidelines to ensure consistency
• Meeting call handling targets and KPIs

Required Qualifications:

• Excellent communication skills
• Strong problem-solving abilities
• Ability to work well under pressure
• Good attention to detail

Education:

• Minimum of GCSEs or equivalent

Experience:

• Prior experience in a customer service role
• Experience in a call centre environment preferred

Working Conditions:

• Office-based role in a call centre environment
• Shift work may be required
• Fast-paced and dynamic work setting

To apply for this position, please click apply below. Once your CV has been reviewed, someone will be in touch to disucuss the role in more detail.