Rapid Response Technician

Rapid Response Technician

Location: London Waterloo
Duration: 6 Months

Rate: £30.00 per hour (umbrella)

Our London Waterloo based client have an opportunity for a Rapid Response Technician to join the team on an initial 6 month contract basis (shift work 3 on/4 off - alternating night/day shifts)

The primary purpose of the role is to undertake faulting activities to restore service and systems mainly within the Connect Network within Contractual Service Levels and to provide technical support to sustain the integrity of the Connect system.
The post holder will undertake all technical activities in accordance with the specific roles and responsibilities of the post to ensure the use of best practices & continuous improvement in all areas of Service provision / delivery and HSQE activities.

Key Responsibilities and Tasks:

• Reporting to the Duty Operations Manager the post holder will contribute to a high performance team culture, whilst implementing a high level of safety practices within daily duties.
• The post holder will consistently offer First class service to the customer, support the service delivery team to deliver financial results in line with company expectations.
• The post holder will be required to achieve KPIs, that minimise exposure to service credits, abatement payments for spares, logical channels, and repeat failures incurred on the Connect Contract.
• The role is customer facing, earning respect from end users, LU Connect and internal colleagues.
• The post holder will lead by example in his/her application of the core company values, company goals and continuous improvement initiatives.

The role is high profile, pressurised and will require out of normal hours commitment (alternating weekly day/night shifts - 3 on 4 off)

1. Work efficiently and effectively to restore service, highlight and escalate issues or deficiencies arising, share good practice and lessons learnt to promote service improvement. Provide all feedback, and matters arising for escalation and review. Maintain regular and consistent dialogue with the delivery team to update on faulting task progress.
2. Ensure a safe system of work is in place and dynamic risk assessments are completed and recorded. Compile Site Specific Safety Information as required, or, subject to certification, undertake specific on site duties.
3. Undertake maintenance activities as required.
4. Carry out equipment reprogramming and install latest equipment configuration as required.
5. Understand and interpret design documentation and work instructions.
6. On occasion maybe required to lead a team of technicians to ensure the application of best practice in the provision of a safe, comprehensive, faulting activities.
7. Ensure that all relevant policies, processes and procedures are adhered too.
8. Maintain physical and cyber security, champion good housekeeping values at all times.

Skills:
Essential
• Must be able to drive and hold a valid driving licence
• Understands and can apply basic electrical principles to faulting activities
• Proficient in the application and interpretation of Telecom Transmission Systems, specifically on the Connect Network, Systems, architecture and component parts.
• Good overall technical knowledge of Tetra Radio, Video and Transmission systems.
• Good technical understanding of SDH and PDH Transmission systems.
• Good technical knowledge Tetra Radio Systems, architecture and component parts.
• Good technical understanding of CCTV services (Video) and specifically of the ATM Video Systems.
• A basic understanding of internet protocol (IP) and specifically Multi Services Networks/Nokia products
• A good technical understanding of testing on multicore copper cables.
• Demonstrates a good understanding and interpretation of UPS systems.
• Knowledge of London Underground and Network Rail standards.
• Working to strict Health &Safety standards.
• The candidate will require Security Clearance.

Experience:
Essential
• Demonstrable experience as a 1st line or 2nd Line Technician.

Desirable
• The post holder is likely to have demonstrable experience in Operational Communications and/or points and trackside equipment and/or power systems and/or Signalling Systems.

Values & Behaviours:
• Customer Trust
• One Team, One Thales
• Developing our People
• Accountable and Committed to Excellence
• Agile and Innovative

Interested? - Hit Apply