Customer Service Administrator

Customer Service Administrator

Contract: 

Temporary 6 - 9 months 

Salary: 

£16.35 PH equivelent of £31,545 PA

Hours:

Monday - Thursday 8.30am - 4.30pm

Friday - 8.30am - 4pm

Location:

Maidstone, Kent

Job Description:

The role mainly includes liaising with external customers to ensure that excellent customer service is achieved for Network Operations Customer Services

Job Duties:

• • To safely and effectively schedule staff (direct and contractors) for the South East Region.
  • Achieve full utilisation of the resources and updating scheduling tools
  • Operate work management tools (SAP and SAP CRM) and PC systems to assist with the planning, issuing and completion of work
  • Taking and resolving telephone queries from internal and external customers.
  • Liaise with other Directorates as necessary to ensure effective working at the Regional Office.
  • Take ownership of and support the investigation of customer complaints.
  • Record and co-ordinate Electricity Guaranteed Standards.
  • Liaise with contactors to ensure compliance with NRSWA.
  • To work as a team with other Business Services Administrators and Field Engineers to ensure staff are effectively scheduled and fully utilised.

Required Qualifications:

• Excellent communication skills
• Strong attention to detail
• Ability to multitask and prioritise workload
• Proficiency in Microsoft Office applications

Education:

A minimum of GCSEs or equivalent qualifications

Experience:

Prior experience in a customer service role preferred

Knowledge and Skills:

• Knowledge of customer service principles and practises
• Problem-solving skills
• Ability to work effectively in a team

Preferred Qualifications:

• Additional customer service training or certification
• Experience using CRM software