Customer Oriented Engineer

Customer Oriented Engineer
Cranfield
£27.00p/h

We are recruiting a Customer Oriented Engineer for one of our automotive clients based in Cranfield.
You will be working for a globally recognised automotive company. This is a long-term contract role. The contract is on an ongoing basis a may run for several years.

Key Responsibilities of the Customer Oriented Engineer:

Based within the Customer Oriented Engineering department the role is to define what is required from a customer’s point of view and disseminate those requirements to engineering teams.
• Establish customer target requirements for cross car line systems, including, but not limited to In-vehicle-Infotainment systems, storage solutions, controls, switches & displays.
• Develop and refine European Market customer requirements for input to future products during the advanced engineering phase.
• Analyse European Automotive market trends and customer usage patterns to identify unmet needs and opportunities, support development of potential solutions.
• Evaluate Cross car line systems from customer point of view and co-ordinate judgments across different vehicle evaluation groups.
• Work with other departments including Sales & Marketing, Product Planning, Design/Styling to support development competitive mid-term strategies & product roadmaps.
• Analyse monthly sales data and produce report.
• Create documentation to articulate customer use cases and needs and subsequently the re-quirements for new technologies / systems under development.
• Output Market / Trend / Engineering Test reports.
• Analysis of Test Data and study / present results.
• Conduct Project Testing and report results in-line with client’s processes.
• Produce Benchmark Reports to be issued to the wider business.

Qualifications & Experience for the Customer Oriented Engineer:

• Qualified to minimum of degree level or equivalent.
• Proficient in all MS Office applications – esp. Excel & Powerpoint.
• Customer Focused – with knowledge of European Driving Scenes & European Customer Driving / car usage Behaviour.
• Ability to make clear and concise written reports and verbal explanation.
• Understanding of vehicle development and performance.
• Understanding / appreciation of usability and ergonomic principles.
• Attention to detail & technical precision.
• Ability to prioritise and work autonomously.
• Ability to problem solve.

Hours & Pay for the Customer Oriented Engineer:

• Monday to Friday
• 39 hours per week
• £27.00p/h

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