Customer Service

Job: Customer Service
Type: Contract:
Length: Up to 2 years
Location: Warwick
Hybrid

Experience

Engineering or business administration graduate.
1-3 years’ experience, in a manufacturing or service environment.
Proven record of delivering on expectations.
Effective in a fast-paced environment and able to prioritize multiple demands from a variety of internal and external stakeholders.

Work with Supply Chain, Engineering and Project Management to ensure supplier data is maintained and supports our compliance requirements.
Contact our suppliers to gather detailed information, resolve queries and store the data appropriately. Re-contact those suppliers on a regular basis.
Build relationships with both individuals and businesses to ensure support for our compliance efforts.
Ensure suppliers are made aware of our requirements and respond adequately in both a timely and effective manner.
Work with any third-party providers to share data and information that enables effectiveness of said third party.
Work to develop better tools to ensure efficient storage and dissemination of Supply Chain data.
Provide regular analytical support and reports that show effectiveness of supplier communications and responsiveness.
Proactively align with stakeholders to ensure that supplier information is both understood and acted upon.
Raise issues to management where support from either suppliers or supporting functions does not meet the need of our compliance aims.
Create and publish supplier correspondence where required following our Notice to Supplier guidelines.
Ensure that any feedback from suppliers is responded to in a closed loop fashion. Track open query closure rates.
Arrange for supplier reviews as directed.
Maintain a clear action status log.

Skills

Good communication skills and can articulate plainly and concisely.
Good software ability: Microsoft Office applications, database tools (beginner but aptitude to develop further), graphical representation of data.
Able to understand intent of engineering material specifications and drawings.
Familiar with Supply Chain Management concepts delivery management, commercial and contractual implications of work performed.
Professional and courteous approach to dealing with others.
High energy and enthusiasm when working with others.
Problem solver and naturally looks for improvement opportunities.
Tenacious with an end-goal focus.
Good team player.