VRC Customer Services Administrator

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  • Location

    Portsmouth, Hampshire

  • Sector:


  • Job type:


  • Salary:

    Up to £9.00 per hour

  • Contact:

    Amy Rowland

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


We are looking for a Customer Services Administrator to work in a Visitor Reception Centre site based in Portsmouth

The centre is primarily responsible for processing passes for Visitors to the site and deal with a variety of visitors including Ministry of Defence, Royal Navy and visitors from other sites and members of the public. You will also be responsible for processing Task Packs to ensure contractors on site are working safely and securely

The centre open 6.00am - 6.00pm Monday to Friday working a 37-hour week, covered by a 3-shift pattern. Also open on Saturday between 7.00am - 12.00pm, but this is overtime and is rostered. The shift patterns are 0600-1430, 0700-1530 & 0930-1800.

Key Responsibilities

- Process temporary personal ID passes, ensuring relevant checks are carried out and that processes are strictly adhered to
- Greet visitors in a friendly, polite and professional manner
- Process requests received by e-mail, telephone and in person
- Assist with agency on-boarding and induction service
- Assist with process confirmations and briefings to the business
- Record and maintain work related stats and reports to agreed deadlines
- Support Team Leader and carry out other tasks and projects as directed by Supervisor/Team Leader
- Carry out face to face T Card Brief/Issue on-line induction link as appropriate
- Print/Issue T Cards
- Process Contractor Task Packs in accordance with current desk instructions and PI 60519
- Contribute ideas for process improvements and amendments to desk instructions
- Investigate and solve customer queries. Alert Manager to potential problems or customer dissatisfaction
- Book Chaperone requests via Excel database and Outlook

Skills and Qualifications

- Confident driver with clean driving license (not necessary but desirable)
- Strong administrative, clerical and customer service experience
- PC literate, with previous MS Office experience
- Able to communicate effectively with tact and diplomacy
- Able to resolve problems or situations encountered & flag up those out of the ordinary or requiring assistance and/or authority from others
- Able to maintain accurate records and provide management information
- Capable of working under pressure and delivering against tight deadlines
- Able to prioritise own work and meet objectives/deadlines
- Experience of Service Delivery
- Flexible 'Can Do' attitude

Morson is acting as an employment business in relation to this vacancy

Customer service; reception; call centre; administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook