VRC Customer Services Administrator

  • Location

    Portsmouth, Hampshire

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £9.00 per hour

  • Contact:

    Vanessa Farrington

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Duration:

    12 months

  • Expiry date:


  • Start date:


  • Client:


Visitor Reception Centre Customer Services Administrator; Location: Portsmouth; Duration: 12 Months
Hours: 37 per week; Pay: £9.00 PAYE per hour
We are looking for a Customer Services Administrator to work in a Visitor Reception Centre site based in Portsmouth
The centre is primarily responsible for processing passes for Visitors to the site and deal with a variety of visitors including Ministry of Defence, Royal Navy and visitors from other sites and members of the public.
The centre open 6.00am - 6.00pm Monday to Friday working a 37-hour week, covered by a 3-shift pattern. Also open on Saturday between 7.00am - 12.00pm, but this is overtime and is rostered. The shift patterns are 0600-1430, 0700-1530 & 0930-1800.

Key Responsibilities

Process temporary personal ID passes, ensuring relevant checks are carried out and that processes are strictly adhered to.
Greet visitors in a friendly, polite and professional manner.
Process requests received by e-mail, telephone and in person.
Assist with agency on-boarding and induction service.
Assist with process confirmations and briefings to the business.
Record and maintain work related stats and reports to agreed deadlines.
Support Team Leader and carry out other tasks and projects as directed by Supervisor/Team Leader
Carry out face to face T Card Brief/Issue on-line induction link as appropriate
Print/Issue T Cards.
Process Contractor Task Packs in accordance with current desk instructions and PI 60519
Contribute ideas for process improvements and amendments to desk instructions
Investigate and solve customer queries. Alert Manager to potential problems or customer dissatisfaction.
Book Chaperone requests via Excel database and Outlook
Drive Chaperone Vehicle (Allocated Task)
Skills and Qualifications

Confident driver with clean driving license (not necessary but desirable).
Strong administrative, clerical and customer service experience.
PC literate, with previous MS Office experience.
Able to communicate effectively with tact and diplomacy.
Able to resolve problems or situations encountered & flag up those out of the ordinary or requiring assistance and/or authority from others.
Able to maintain accurate records and provide management information.
Capable of working under pressure and delivering against tight deadlines.
Able to prioritise own work and meet objectives/deadlines.
Experience of Service Delivery
Flexible 'Can Do' attitude
Morson is acting as an employment business in relation to this vacancy