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VoIP Support Analyst

  • Location

    Hammersmith and Fulham, London

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    £22000.00 - £28000.00 per annum

  • Contact:

    Jonathan Worthington

  • Contact email:

    Jonathan.Worthington@morson.com

  • Job ref:

    143000JWN_1525447096

  • Published:

    3 months ago

  • Expiry date:

    2018-06-03

  • Start date:

    ASAP

Service Desk Analyst
Hammersmith - West London
£22-28k DOE

Telecoms / VOIP / ADSL / Hammersmith / West London

Morson International is pleased to offer the role on behalf of our Client who is currently seeking to recruit a Service Desk Analyst due to a period of growth with in the business.

The Role:

Acting as the first point of contact via phone and email, providing first time fixes and escalating to 2nd/3rd Line when necessary.

Provide over the phone support for an array of queries.

Logging tickets and keeping customers informed and updated by providing progress reports.

The Person:

Due to the nature of the role it will be highly desirable if you have experience working in the telecoms sector, along with experience supporting the below:

ADSL Circuits
Knowledge of VoIP
Rebooting handsets
Cabling

Along with technical knowledge you will be have proactive approach to work with the desire to improve current process and progress your own career.