£150.00 - £215.00 per annum
3 months ago
12 months +
Responsible for the ordering, tracking and overall coordination required for legacy voice orders. In addition to this the provisioner is expected to complete config changes on customer PBX's, using provisioning tools to process customer orders and activate services.
Interact with external customers and suppliers, internal delivery and account teams as necessary. Communication will be written (email and system), via phone and occasionally in person.
Focus on the Customer: Listens to customers (internal and external) identifying, meeting, and exceeding their needs, and anticipating their future needs aligns what is done and how it is done with what the customers need, balancing that with what the organisation requires.
Drive Organizational Success: Delivers results even when faced with challenges strives to exceed expectations, supports and encourages the development of others strives to make CTL a great place to work passionate about motivating others and encouraging personal belief in abilities.
Demonstrate Agility: Focuses around continuous improvement shows the ability to quickly solve day-to-day business problems identifies new processes and frameworks for speed of delivery accepts, responds, and initiates appropriate change.
Lead Courageously: Confronts problems with courage wins the respect and commitment of others by appropriately standing up for what he/she believes makes tough decisions despite ambiguity, supports others who make complex decisions, and follows issues through to completion through adversity. Makes the best use of resources to deliver results, considering the monetary impact of actions.
Collaborate & Communicate: Builds effective relationships with others (internally and externally) so that he/she is enabled to deliver strong results builds a broad base of support among key decision makers and influencers incorporates team feedback into decision making yet does not require consensus speaks with intention, fosters open communication, listens to others, and is able to effectively communicate verbally and through written communication to technical and non-technical audiences.
Possess industry background with knowledge of various current and development products and services. Complete and current understanding of CTL products and services - especially Voice and IPDS services Proficiency in MS Word, Excel, and PowerPoint Experience with Remedy, or Operations console (clarify). Ability to thrive in constantly evolving and high paced environment. Demonstrated proficiency in MS Outlook Above average oral and written communication abilities Energetic, positive, and customer-friendly attitude Willingness to learn about products, business processes, and sales channels Excellent problem-solving skills - ability to facilitate issue resolution Aptitude to work in rapidly changing environment - desire to adapt to changing work requirements Ability to multi-task several problems at once.
A-Levels, PBX training certificates
Telecommunications, customer service, experience of MD110 and ISDX PBX
DURATION: 12 months (will not be required the month of December) LOCATION: Crewe
WORKING HRS: 40 hrs/week
ALL OFFERS ARE SUBJECT TO A SUCCESFUL COMPLETION OF BPSS CHECK