Visitor Reception Centre Administrator

  • Location

    Portsmouth, Hampshire

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £9.00 per hour

  • Contact:

    Vanessa Farrington

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Client:


Visitor Reception Centre Administrator; Location: Portsmouth; Duration: 6 Months, Hours: 12 hours per week; Pay: £9.00 PAYE per hour
We are looking to recruit an individual to join our client's customer service team. The team
are primarily responsible for processing passes for Visitors to the Naval Base and we deal with a variety of visitors including Ministry of Defence, Royal Navy and visitors from other sites and members of the public.
We are looking for someone to cover Mon-Weds 14:00-18:00, (12 hours a week contract).

Key Responsibilities
Drive the Chaperone Vehicle (currently a VW Passat Estate Car) and escort visitors from Trafalgar Gate to meet their Sponsors
Process temporary personal ID passes, ensuring relevant checks are carried out and that processes are strictly adhered to.
Greet visitors in a friendly, polite and professional manner.
Process requests received by e-mail, telephone and in person.
Assist with agency on-boarding and induction service.
Assist with process confirmations and briefings to the business
Investigate and solve customer queries.
Record and maintain work related stats and reports to agreed deadlines.

Skills and Qualifications

Confident driver with clean driving license (not necessary but desirable).
Strong administrative, clerical and customer service experience.
PC literate, with previous MS Office experience.
Able to communicate effectively with tact and diplomacy.
Able to resolve problems or situations encountered & flag up those out of the ordinary or requiring assistance and/or authority from others.
Able to maintain accurate records and provide management information.
Capable of working under pressure and delivering against tight deadlines.
Able to prioritise own work and meet objectives/deadlines.
Morson is acting as an employment business in relation to this vacancy