Salford, Greater Manchester
2 months ago
Morson are the UK's leading technical recruitment agency, with over 40 years' experience, a turnover in excess of £800 million and offices across the world, we supply engineers and technical expertise to some of the world's biggest brands. Our Vital Training division delivers professional training programmes for people working in the UK's rail industry. Its UK training academies and college partnerships deliver training and assessments for apprentices, rail operatives and managers for a range of clients.
As a result of continued growth and success, we are looking for a Training Coordinator to join our hugely successful and proactive team, servicing one of our biggest and most prestigious clients. The role is to be based at our purpose built training academy which is close to Manchester City Centre and transport links. This role is initially a 12 month fixed term contract to cover maternity leave, but due to continued business expansion there is a strong possibility of a permanent role thereafter.
Supporting a busy team, this role is primarily responsible for acting as the central point of contact for external clients regarding the provision of rail safety critical training, providing a truly quality service. On a daily basis, key tasks include:
- Making bookings for training courses and ensuring correct administration of client notification, rotas, and paperwork thereafter
- Organise training programmes and co-ordinate trainers' schedules to provide an efficient service
- Assist with the attraction and integration of new external clients through extremely high levels of customer service and dedication
- Maintain and distribute training records
- Provide feedback to programme participants and management
- Receive incoming calls and queries, providing excellent customer service to resolve queries where possible, and allocating the call to the appropriate department if necessary
- General assistance with the admin function in the absence of the Assistant Training Coordinator
We're looking for someone who has worked in a fast-paced, customer-focused environment, and is a confident communicator (particularly over the telephone). The ability to work as an integral member of a team, and the desire to take initiative and go the extra mile to deliver for our clients is essential. Good logical and problem-solving skills are required - experience of managing diaries and arranging meetings/training is desirable. Prior knowledge of the rail industry or experience within a training business would also be advantageous, but is by no means essential.
Commitment and hard work is rewarded with a competitive salary, 26 days holiday (plus bank holidays), great benefits, an employee health and wellbeing programme, and free onsite parking. Our company culture is second-to-none, with a real family ethos and focus on looking after every single employee. You can read more about what it's like to work for Morson at www.morson.com/careers.
Morson International is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.
The Morson Group is committed to equal opportunities.
The Morson Group is signed up to the Jobcentre employment service's 'Disability Confident Scheme'. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification) will be guaranteed an interview.
We are actively seeking to increase the diversity of our workforce to reflect the local community
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.