Trainee IT Support

  • Location

    Norwich, Norfolk

  • Sector:

    IT and Digital

  • Job type:


  • Salary:

    £20000.00 - £25000.00 per annum

  • Contact:

    Jacek Zielonka

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


  • Client:


We are currently recruiting for a Trainee IT Support working within a busy UK IT Team.

Reporting into the IT Manager, the IT Support will be responsible for delivering all aspects of on-site IT support, ensuring the continuation of all IT services and enabling all business activities to function uninterrupted. As the local site infrastructure lead, you will deliver a full range of break/fix support on site, across all aspects of hardware and software used by the company, supported by the UK IT Team and specialist teams in other IM sites. Although the core hours of operation are 8.30 to 5.30, the role requires that the candidate is contactable outside of these hours. Occasional attendance to the site to resolve issues, as/when they occur, and outside of these core hours is also a requirement.

Principal Tasks of the Job /core responsibilities
*To integrate within the business, to establish a visible presence and become the "Go To" on-site expert for IT Support.
*To be aligned with the business priorities, to communicate clearly and to be as responsive as required to provide rapid resolution of issues.
*To establish a constructive, impactful and collaborative relationship with colleagues, customers and specialist teams in other IM sites to attain successful, visible support function.
*To operate the IT ticketing system, promote its use, ensure support tickets are raised, understand how resolution is measured, the agreed KPI's and deliver resolution to those KPI's.
*A hands on common sense approach and strong technical capability to perform the following functions:
-Client, Server, Network, Telephone and Peripherals within agreed KPI's
-Critical Applications/Drivers/Tools/Approved Applications
-Effect Disaster Recovery Plans (Site/Service)
-Spares management (Switches, Wi-Fi Access Points, PC's, Monitors, Printers, RF Guns, Barcode Readers, Telephones)
-Client Imaging (WDS)
-Engagement with follow up of other support teams/3rd Parties as appropriate/required
-Provide IT solutions to support operational requirements (sometimes Ad-Hoc)
-Patching Network ports (Switch/VLAN configuration knowledge)
-Installing Servers, PC's, Printers, RF Guns, Barcode Readers, Switches, Access Points
-Installing Critical Applications/Drivers/Tools/Approved Applications
-Work-flow management/ticketing system/Documentation
-Tidy & Clearly Labelled IT infrastructure Inc. Storage areas
-Security Access Review
-Critical Applications/Drivers/Tools/Approved Applications
-Build Images (WDS)
-Event Logs
-Capacity: Performance, Disk space.
-Asset Management
-AD, Antivirus
-Share work status with the assigned project manager
*To travel to other sites, customers or other locations (possibly outside UK) as required.
*To provide cover and help support other CLS UK sites as required
*Help identification of real issues behind incidents raised by internal and external customers.
*To manage own development and those of your team members adopting a culture of continuous improvement.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills & Knowledge Requirements:
*Excellent communication and presentation skills
*A team player, where IT is part of the overall operation and works as a function of it, delivering total focus on client and internal stakeholder delivery
*Strong technical capability, and the ability to diagnose, debug and repair hardware in a busy environment.
Platforms required:
*Microsoft Windows 7/8.1/10/CE
*Microsoft Windows Server 2008/2012/2016
*Active Directory/NTFS Permissions
*Security Policies Local/Domain & Group Policies
*Client/Server - Board Level Hardware configuration/support
*Network Hardware configuration/support
*Networking Protocols and Procedures (TCP/IP, VLAN, Routing, LACP, DHCP, DNS, VPN… etc.)
*Data Backup Methods/Routines
*Microsoft Office 365
*Data Storage (RAID Etc)
*Cisco ICND (Routers, Switches, Access Points, WLC's etc)
*End User Hardware (Printers, Scanners, webcams etc)
*Microsoft Windows PowerShell
*Driver and Patch Management
*UPS Management

Platforms desired:
*Microsoft IIS Server (7/8)
*Microsoft SQL Server 2016/2017 Administration
*Storage Area Networks\Network Attached Storage
*Linux (Any Version)
*Tape Libraries
*Mitel HX Phone Systems
*RF / Wi-Fi Wireless hand held computers Inc. Barcode Readers
*Windows Deployment Services
*VB Scripting
*Windows Server Update Services
*Encryption and Certificate Management and Best Practices

Applications required:
*Microsoft Office
*Microsoft and Other Software Licensing compliance
*Enterprise level AntiVirus
*Tape Libraries

Applications desired:
*Telnet CE
*Microsoft Hyper-V
*Microsoft Hyper-V

*Understanding of the logistics business, as a 3PL
*Awareness of H&S legislation (i.e. COSHH, RoHS and duties of care)
*Business systems ISO14001/2004, ISO9001:2000, ISO27001