Up to £11.40 per hour
6 months ago
Trade Compliance Support Officer; Location: Glasgow;
Duration: 6 months; £11.40ph; 37 hours per week.
We are looking to recruit a temporary Trade Compliance Support Officer to be based at our client's site in Glasgow.The purpose of the role is to offer support and assistance to internal customers across all functions, who require advice and guidance with Trade Compliance queries, issues etc and to support the Trade Compliance Operations Manager in maintaining appropriate records, registers etc.
Key Tasks and Accountabilities
Responding to queries via messenger, email, or phone
Providing assistance for questions and problems
Using the UK OGEL checker and other SPIRE related tools as required
Following up with internal customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Supporting the UK Trade Compliance Operations Manager in:
Maintenance of registers, records etc. required for internal and external audit
Compilation of KPIs for the Trade Compliance function
Returns related to OGELs, IPR, OPR, Intrastat etc.
Assist as required with UK Trade Compliance activities, including, but not limited to:
Preparation for and support of internal and external audits of the Trade Compliance function as required
To meet defined annual objectives for the Trade Compliance team
To advise the UK Head of Trade Compliance of any situation liable to lead to a possible dispute or violation in relation to any compliance issue
Monitoring, management and reporting of any actions required in order to achieve improved compliance within the function and other departments.
Skills and Attributes required
Strong Customer Support focus
Previous import/ export or logistics experience would be an advantage.
Ability to communicate effectively to help internal customers resolve issues and feel satisfied with the experience
Ability to troubleshoot and assist with Trade Compliance related issues
Experience of working in a help desk environment
Strong computer skills
Strong analytical skills with good attention to detail and accuracy
Committed to seeing tasks through to completion
Confidential and diplomatic
Ability to remain calm and resilient under pressure
Good team player and strong decision making ability within area of responsibility
Self-starter with initiative and innovative spirit
Excellent communication skills, ability to communicate at all levels
Experienced user of Microsoft Office tools and preparation of KPIs
Morson is acting a an employment business in relation to this vacancy