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Time and Attendance Advisor

  • Location

    Preston, Lancashire

  • Sector:

    Administration

  • Job type:

    Temporary

  • Salary:

    Up to £11.15 per hour

  • Contact:

    Vanessa Farrington

  • Contact email:

    vanessaf@morson.com

  • Job ref:

    162233VH_1570525861

  • Published:

    13 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-10-15

  • Start date:

    21/10/2019

  • Client:

    #

Time & Attendance Advisors; Based in Preston Duration; 3 Months; 37 per week; pay rate: £11.15 per hour PAYE

We currently have opportunities with our client in Preston for Time & Attendance Administrators to handle a busy customer facing environment, dealing with queries from individuals and different Business Units which will range from straightforward queries through to complex ones; For example, from processing absence and overtime to investigating pay queries and shift payments.

Whilst confidence, initiative and good telephone skills are important, excellent customer service is a key element to this role.
You will be highly motivated with the ability to quickly digest and apply new concepts and develop novel solutions to challenging problems. We are looking for individuals who demonstrate a flexible, positive attitude.

You will have the ability to work effectively independently as well as in a team, with strong analysis and problem-solving skills. A willingness to learn is essential.

Main responsibilities:
Management of all Time & Attendance queries both by email and telephone
Seeking to exceed Customers needs where possible by going out of your way to find the best solution to their enquiry and leave them feeling confident in us
Providing accurate and effective information to our customers
Working quickly, efficiently and accurately without compromising on quality
Managing your own workload to ensure personal and team targets are met
Assisting in the review, development and implementation of changes to working procedures

Skills and Experience:

Working in a customer focused environment
Providing written and verbal customer service
Intermediate Microsoft Office skills e.g. mail merges, creating slideshows in PowerPoint, utilising Outlook to create address books and signatures, excellent Excel skills including creating formulas, pivot tables, macros, VLOOKUP etc.
Use of bespoke IT tools and systems e.g. query management tools such as ServiceNow
Knowledge of the Open Options application or other time and attendance systems

Please note Morson International are acting as an employment business in relation to this vacancy.

Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control