2nd Line Support Engineer (Shifts)

Are you a 2nd Line Support Engineer that is interested in working for an organisation where progression is never ending because of the large scale projects they work on with Government bodies.

For over 50 years this business has been servicing Defence solutions and the intelligence community, providing highly complex IT solutions to a critical industry to the UK and even during this difficult period is predicting further growth across the business and in particular the security division with not one furlough or redundancy announced.

Role responsibilities

Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.

Incident Management: Incident logging, triage and assignment on both the DNS Microsoft System Centre Service Manager Toolset and the Home Office ServiceNow Toolset. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed WI.

Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.

Change Management: Support and participate as required in all Change Management Activities

Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Experience

• Experience in supporting secure IT infrastructures
• Experience in incident resolution and/or system management of secure IT infrastructures
• Base understanding of Systems Centre Operations Manage 2012
• Base understanding of Systems Centre Configuration Manager 2012 software delivery
• Anti-Virus management and reporting