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Technical Support Engineer

This job is no longer open for applications.
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  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Tom Glover

  • Contact email:

    Tom.Glover@morson.com

  • Job ref:

    182053TGR_1605787719

  • Published:

    about 2 months ago

  • Expiry date:

    2020-12-03

Job Title: Technical Support Engineer
Job Location: Voorburg/Rijswijk

Main Responsibilities:

Pre-sales support
* Pre-sales testing support, holding workshops with customer or partner on technical issues.
* Support proactively for sales team members.
Follow up issues that may arise during testing/workshop/bidding activities.

Engineering support
* Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
* On-site support for site survey, installation training or commissioning training to customers when necessary.
* Commissioning, improvement of the troubleshooting, intervention on site when necessary
* Interface with engineering partner to locate technical problems.

Maintenance support
* Responsible for Hotline support and engineer support
* Responsible for technical support service to customer or partner independently or jointly with a technical support team.
* On-site support in case of major or critical problems that can't be solved by customer or local subcontractor.
* Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.

Requirements:
* At least a bachelor, with science or engineering education background, Major of such as Computer, Electronics, Electricity, Energy or Mechanical etc.
* Knowledgeable or working experience of the Solar-PV market is preferable.
* Excellent interpersonal skills and an ability to build strong relationships with partners and internal with people from different countries & cultures.
* Excellent communication skills in Dutch and English.

For more information please contact Tom Glover at Morson International

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