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Team Member Clerical

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  • Location

    Liverpool, Merseyside

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Molly Stephen

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Client:


Our client a leading Energy Company are currently recruiting for an Administrator on a contract basis based in Liverpool.


*Manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.
*Operation and maintenance of various IT systems including: System Data Provision System Unmetered Supplies database capacity records Data Transfer Network processes SAP / SIGOR and Connection Registration and Management (CRAM).
*Support delivery of customer and regulatory commitments.
*Investigate and prepare responses to customer inquiries and complaints and follow the customer escalated complaints processes as required.
*Provide general clerical support to Network
*Comply with the appropriate safety equipment and PPE as required to carry out duties.
*Use innovative IT solutions and best practices to increase efficiency and provide competitive advantage.
*Administer and process all paperwork during the Project Life cycle.
*Administer the impact of change of regulatory issues on the business.
*Provide financial awareness on activities performed.
*Provide management reporting for key business activities

Skills, Knowledge & Experience:

*Working knowledge of Regulatory Reporting Requirements
*Working knowledge of Guaranteed Standard, Voluntary Standard, License and Ofgem requirements
*Excellent telephony skills
*Developed customer service skills
*Knowledge of Network Connections policies, procedures and working practices.
*Awareness of regulatory issues impacting on the Business.
*Able to make balanced decisions, taking into account all possible information available, able to consult with others when applicable and anticipate/recognise possible outcomes.
*Knowledge of data management systems and IT tools

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