Switchboard/Reception Team Lead

  • Location

    Eccles, Greater Manchester

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Kirsty Wilson

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Start date:


Morson are the UK's leading technical recruitment agency, with over 40 years' experience, a turnover in excess of £800 million and offices across the world, we supply engineers and technical expertise to some of the world's biggest brands.

We are looking for a Team Leader to oversee the Reception and Switchboard function at our modern, purpose-built offices in Trafford Park (close to Media City and the Trafford Centre). Supporting our busy head office, the purpose of this role is to be the first line of contact for all callers. As well as contributing to the day to day running of the team by answering and connecting incoming calls and dealing with enquiries from internal staff and clients, specific responsibilities include, but are not limited to:

  • Managing the staff rota including assuming responsibility for holiday request approval
  • Arrange cover for sickness and holidays
  • Manage the overtime process in line with business interests
  • Ensure appropriate backup is in hand for extra busy periods or out of hours activities
  • Writing training plans for new members of staff and ensuring that all members of the team are inducted into the role properly
  • Supervisory responsibilities over 5 members of staff

The suitable candidate for this role will a confident and professional telephone manner, the ability to work quickly and accurately in a polite manner, a good standard of spoken and written English, and the ability to work well under pressure. Previous experience within a switchboard, customer-facing, or call centre environment is essential, as is some experience in a team lead or supervisory capacity.

Commitment and hard work is rewarded with a competitive salary, 26 days holiday (plus bank holidays), great benefits, an employee health and wellbeing programme, and free onsite parking. Our company culture is second-to-none, with a real family ethos and focus on looking after every single employee. You can read more about what it's like to work for Morson at www.morson.com/careers.

Morson International is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.

The Morson Group is committed to equal opportunities.

The Morson Group is signed up to the Jobcentre employment service's 'Disability Confident Scheme'. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification) will be guaranteed an interview.

We are actively seeking to increase the diversity of our workforce to reflect the local community

Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.