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Support Specialist

  • Location:

    Yeovil, Somerset

  • Job type:

    Contract

  • Sector:

    Aerospace Manufacturing

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Paula Williams

  • Contact email:

    Paula.Williams@morson.com

  • Job ref:

    146887PWS_1531494078

  • Published:

    7 days ago

  • Expiry date:

    2018-07-20

  • Client:

    Morson International


Morson International has an exciting opportunity for a Support Specialist in Yeovil Somerset.

The primary purpose of this role is to support the Customer throughout all phases inherent to SL & SS Device Support.

The key accountabilities associated with the role are:

Organisation Key Responsibilities

  • Collaborate with other SL & SS technical areas from the initial phases of product design in order to increase product supportability & reliability
  • Prepare product Administration, Maintenance & User manuals
  • Prepare and provide Administration, Maintenance & User training to Customers, either at the customers premises or at Yeovil
  • Provide remote assistance to Customers via phone/web
  • Provide on-site technical assistance to Customers
  • Provide on-site emergency interventions at the customers premises
  • Participate in periodical meeting with the customer and other SL & SS technical areas to obtain feedback on delivered services & products in order to fulfil customer needs
  • Manage spare parts identification and provisioning
  • Monitor parts obsolescence, analysing effects on existing spare part inventory and delivered system configurations
  • Produce six-monthly Support Service Summaries
  • Contribution to workload analysis for support tasks
  • Monitor and increase Customer Satisfaction avoiding gold plating

Planning

  • Schedule & monitor weekly and monthly activities
  • Reschedule activities based on emergency interventions requests

Liaison with the Internal & External Customers

  • Engineering teams: for production of technical documentation, manuals, training, Customer feedback and requirements identification
  • Program management: to monitor and evaluate the program schedule, upcoming activities, risks and mitigations
  • Material Management team: to monitor stock inventory levels and observe ongoing repairs, in order to maintain device availability.
  • Liaison with Customer through an exemplary human approach and by displaying a high competency in support services and product knowledge.

Please contact us for more details