Soft Services Manager

  • Location

    Hampshire, England

  • Sector:

    Building, Construction and Infrastructure

  • Job type:


  • Salary:

    Up to £19.00 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    3rd May

  • Expiry date:


  • Start date:


  • Client:


Our client is an integrated facilities management services who provide the solutions, support, and facilities management services and they are currently looking for an Soft Services Manager to start ASAP until 3rd May.

Job Purpose:

To provide an efficient and courteous service to all customers (owners, residents, visitors). Assist in setting up and operating soft services operations. Develop and implement IMS Procedures, training plans, all routine and periodic cleaning schedules and ensure compliance with our security assignment instructions and all soft services KPIs and SLA.

Principal Accountabilities:

*To assist Operations Manager in day-to-day operation to ensure that a high level of cleanliness and hygiene is maintained in all areas maintained by EFS Facilities Services

*To maintain records in the assigned areas for communication, improvement and auditing purposes

*To secure effective customer relations and feedback

*To pro-actively liaise with suppliers to purchase appropriate, cost effective chemicals and other operating supplies as required

*To assist with the preparation of annual budgets and be aware of monthly results of the actual budget

*To participate in developing and implementing new departmental standards and procedures

*To train, coach, develop and motivate subordinates to meet and exceed companies and customer expectations

*Monitor service and team work on a regular basis and counsel employees as needed

*Conduct regular walk around reports at all areas and do follow - up as needed

*Assists with rotation cleaning schedules and special cleaning projects

*To liaise with Technical department on outstanding maintenance issues for common areas and initiate a corrective action as needed

*Ensures that all employees follow safety rules and procedures and takes corrective action to improve safety of work areas

*Utilise leadership skills and motivation techniques in order to maximise employee's productivity and satisfaction

*To assist with the preparation and implementation of annual vacation plan, yearly performance appraisals

*Conduct regular meetings with subordinates and carry out regular follow up

*On issues discussed

*To service all assigned areas in a timely manner by scheduling subordinates effectively

*To ensure supervision of all maintenance and service of equipment on a regular basis and assure all set safety and security procedures are adhered to

*Report any damage or breakage of property to Help Desk and follow up on maintenance reports

*To safeguard and control all company assets in an efficient way to meet procedures and departmental budget

*Prepares payroll and monitors overtime requirements

*Conduct all duties required from the management and superior Manager

*Maintain a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment

*Ensure the security guards are full aware of and working to the assignment instructions and SLA.

*Ensure all security shifts are covered in line with the SLA

Person Specification:

*Diploma in Hotel Management, formal training within a large janitorial company or 4/5 star hotel environment
*Experience in similar position
*Should have very good communication skills in English with strong interpersonal and leadership skills
*Must be willing to accept challenges and be a team player
*Knowledge of MS Outlook, Word & Excel, Power Point applications is mandatory
*Experienced in managing a team of security guards working 24/7 shift pattern

Other factors:

*Smart and presentable
*Good communication skills and effective customer service approach
*Good written and oral command of the English language

Hours: 0800 TO 1700 1 hour lunch

Pay Rate: £19 LTD

Length of Job: ASAP - 03/05/2019

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.