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Service Director

  • Location

    Zürich, Switzerland

  • Sector:

    Telecoms

  • Job type:

    Permanent

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Carlos Costa

  • Contact email:

    carlos.costa@morson.com

  • Job ref:

    145795CCO_1529599409

  • Published:

    3 months ago

  • Expiry date:

    2018-06-28

  • Start date:

    01/07/2018

Service Director

This is a very senior position to join my clients enterprise division. The Service Director will be tasked with strengthening my clients' team in the Swiss enterprise market. As a Service Director, you will be in charge of the Service and Delivery of Enterprise business. You will be responsible to lead the enterprise delivery team, understand the customer needs and to deliver high quality solutions.

Main responsibilities

*Strategy definition: Develop national enterprise service strategies (industry and basic assurance) and action plans based on regional customs
*Gain insight into the market and develop business designs and strategies for national enterprise service partners based on the service requirements (service sales, service solution capabilities, delivery resources, etc.)
*Proactively work together with local channel partners, resolve problems in cooperation with the service partners, maintain channel orders and build up a healthy channel ecosystem
*Participate in key projects (E2E) and ensure a successful process during the project time
*Implement transformation solutions, adapt and optimize processes

Qualifications


*5+ years of experience in Delivery and Service of enterprise business
*Deep understanding of Service Solution development
*Strong experience in enterprise project delivery
*Candidate must demonstrate good project management skills, including organizational, communication and presentation skills
*Strong ability to learn, self-management skills and the ability to work independently
*High flexibility and able to manage multiple tasks, being target oriented and able to work under pressure
*Ability to work in a culturally diverse, high paced organization
*Fluency in German and English is a must