12 days ago
Exceptional opportunity for an experienced Service Desk Manager or Service Process Lead to join a global organisation. This role will see you lead, manage and motivate a high performing team of a team of 2nd and 3rd Line Service Engineers and Analysts.
The ideal Service Desk Manager will have
- Demonstrated experience as a Service Desk Manager managing a diverse service delivery team of 2nd and 3rd Line Engineers
- Experience of recruitment, performance management, personal development planning and carrying out appraisals
- Experience with ServiceNow and Incident management
- Experience developing SLA's and KPI's and applying those standards
- Experience in managing varied teams including 24/7 support teams
This role will be required you to be SC Cleared or be willing to undergo the vetting process to become Security Cleared
This role comes with an exceptional benefits package and real career progression.