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Service Desk Manager - ITIL -South Yorkshire - £30-35000

  • Location

    Doncaster, South Yorkshire

  • Sector:

    IT and Cyber

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £35000.00 per annum + Pension, training etc

  • Contact:

    David Dinan

  • Contact email:

    David.Dinan@morson.com

  • Job ref:

    140963DAD_1524767450

  • Published:

    4 months ago

  • Expiry date:

    2018-05-26

  • Start date:

    01/05/2018

  • Client:

    #

An exciting opportunity has arisen for a Service Desk Manager to join a rapidly expanding MSP based in Doncaster South Yorkshire. This role is strategically very important for the organisation and provides a fantastic opportunity for an ambitious individual to further establish the Service Desk function and define its culture. You will have ideally previously worked in a managed services environment and will be excited by the opportunity to lead a team and mentor a talented team; you will also have worked as a Helpdesk Team Lead or Service Desk Team Lead or Manager previously.

Key responsibilities will include:

  • Managing technical procedures and systems to achieve best performance
  • Day to day management of 1st and 2nd Line Service Desk team; ensuring an excellent service is delivered to all clients
  • Operationally manage the assignment of tickets
  • Troubleshooting , diagnosing and resolving customer issues across software, hardware, and network problems
  • Deliver regular reports on service desk performance for the senior management team

To be suitable for this Service Desk Manager role you will thrive in a busy and fast paced environment and will have a strong focus on the customer experience. As mentioned you will have ideally worked in a managed services provider (MSP) environment previously and will have had exposure to the following technologies, Windows Server 2008/2012, TCP/IP, DNS, DHCP etc

You'll also need

  • ITIL Experience
  • Excellent communication skills
  • Familiarity of with working to SLA's & KPI's to meet customer requirements
  • Have the ability to effectively develop people and help them succeed in their roles
  • Process development and continual improvement focus

This is a brilliant opportunity to join an established business during an exciting period of growth; you will have the opportunity to make the role your own and define the culture of the Service Desk moving forward.