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Service Desk Analyst

  • Location

    Portsmouth, Hampshire

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £10.00 - £13.00 per hour

  • Contact:

    Alex Beddows

  • Contact email:

    Alex.Beddows@morson.com

  • Job ref:

    153166ABE_1542035218

  • Published:

    about 1 month ago

  • Duration:

    12 months

  • Expiry date:

    2018-12-03

  • Start date:

    ASAP

  • Client:

    #

IT Service Desk Analyst - 1st line support

Duration: 12 months

Pay rate: £13.50 p/h

Location: Portsmouth

My client is looking for a Service Desk Analyst to work in Portsmouth on a contract basis for 12 months.

Key responsibilities for the Service Desk Analyst:

  • Provide a first point of contact function that provides a consistent telephone response time, operates within agreed service levels and provides an excellent level of customer service
  • Accurately record details of the cases being reported within the ticketing system
  • Use available knowledge repositories to provide first point of contact support and advice

Key skills for the Service Desk Analyst:

  • Proven Service/Help Desk experience
  • Customer Service Experience, both face to face and over the phone
  • Proven experience in using a Service Management system to manage all incidents and requests.
  • Experience in troubleshooting Microsoft Applications, Printer faults and Operating systems
  • Worked with SAP (desirable)