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Service Desk Analyst - Stockport - £19-21,000

  • Location

    Stockport, Greater Manchester

  • Sector:

    IT Support

  • Job type:

    Permanent

  • Salary:

    £19000 - £21000 per annum + Pension + bens

  • Contact:

    David Dinan

  • Contact email:

    David.Dinan@morson.com

  • Job ref:

    146256DAD_1530541394

  • Published:

    3 months ago

  • Expiry date:

    2018-07-09

  • Client:

    #

This is no ordinary Service Desk position, this is an opportunity to join an established and growing MSP with a plan to develop your career and provide a challenging environment to keep you part of the family long term! Working with predominantly local customers to provide excellence for Hosting, Infrastructure & IT Support solutions, you will build up relationships remotely and take pride in resolving varied issues. This is not a 'business as usual' role as the flat structure of the organisation will give you exposure to complex Networks, Virtual / Cloud Environments and hardware.

Your main responsibilities as a Service Desk Engineer / Analyst / Technician (Windows, Desktop Server, Exchange, Office 365, Networking, LAN, WAN, MSP, Managed Services, ITIL) will be to support users on 1st - 2nd line queries (depending on experience) via desktop, phone, remote and email. You will be an excellent communicator who has customer relationship building.

(The Service Desk Engineer / Analyst / Technician (Windows, Desktop, Exchange, Office 365, Networking, LAN, WAN, MSP, Managed Services, ITIL) will be a natural problem solver who wants to join a company with a wide variety of technologies. In line with this, the company offer mentorship opportunities with a view for you to progress within.

Role Requirements (desirable, but not essential)

  • Windows 7/8/10
  • Active Directory
  • Microsoft Exchange, Office 365
  • Basic LAN,WAN
  • Citrix Exposure is a bonus
  • Remote Support Tools
  • ITIL Processes, Incident Response

Apply immediately