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Service Desk Analyst

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  • Location

    Greater Manchester, England

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £100.00 - £150.00 per day

  • Contact:

    Steve Brown

  • Contact email:

    Steve.Brown@morson.com

  • Job ref:

    175647SB1_1585747737

  • Published:

    2 months ago

  • Duration:

    1 month

  • Expiry date:

    2020-04-08

  • Start date:

    ASAP

  • Client:

    #

Our client is an NHS Trust looking for help on its Service Desk.

The main duties are to act as a front line technician working within the Technical Support team. You will be expected to operate within SLA/OLA standards agreed by the Digital Department with the rest of the Trust.
You will be responsible for communicating IT issues to both Trust staff and external suppliers.
Responsibilities range from the administration and implementation of network communications, to user system fault-fixing and installation. The post carries additional responsibilities for security, and work quality assurance. The technical services team is concerned with the specification, procurement and installation of systems to meet user requirements and to provide a continual maintenance service, ensuring that systems perform to user requirements. Provide guidance and support to less experienced members of the department.

Skills/Experience required

Previous experience on a Service Desk
Experience in working in customer facing IT service delivery environment
Excellent customer service skills.
Ability to communicate confidently via telephone with staff at all levels across the Trust
An ability to listen and diagnose correctly in order to ensure that incident are dealt with effectively
Able to work under pressure. Must be able to handle people in a courteous and sensitive manner taking account of individual needs and concerns.
Excellent keyboard skills.
Professional telephone manner
Knowledge/experience of all Windows Operating Systems.
Knowledge/experience of all Microsoft client applications.
Ability to undertake shift working including out of hours, weekend and Public Holidays Knowledge of TCP/IP
Knowledge of Citrix infrastructure.
Previous NHS experience would be advantageous but is not essential

PLEASE NOTE THE RATES ARE NOT NEGOTIABLE AND THE CONTRACT IS LIKELY TO BE 5 DAYS A WEEK ON SITE.

PLEASE APPLY WITH YOUR CV IN THE FIRST INSTANCE AND DO NOT CALL AS THERE IS LIMITED PHONE ACCESS. I WILL CONTACT ALL WHO LOOK TO BE A GOOD FIT.