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Service Desk Analyst

  • Location

    Bredbury, Greater Manchester

  • Sector:

    IT and Digital

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £25000.00 per annum

  • Contact:

    David Dinan

  • Contact email:

    Dave.Dinan@morson.com

  • Job ref:

    126673DAD_1544804479

  • Published:

    7 months ago

  • Expiry date:

    2018-12-21

  • Start date:

    ASAP

  • Client:

    #

Opportunity for an experienced Service Desk Analyst to join a leading Cloud and managed services provider based Stockport. You will be a part of a 1st and 2nd line response team and be responsible for all incidents and service requests.

Key responsibilities include:

  • Providing a stellar first time fix ratio
  • Creating, performing initial investigation and correct assignment of incidents for all client incidents.
  • Delivering high quality tickets through the ITSM solution and making sure that details are captured.
  • Ensuring support requests are resolved within SLA in accordance with ITIL principles.
  • Working across a windows-based and highly virtualised environment.
  • Uploading and managing tickets.

The ideal candidate will have:

  • Strong Windows Desktop, 7/10
  • Basic Windows Server 2012/2016 experience
  • Exchange/Office 365 knowledge
  • Active Directory experience
  • Knowledge and experience with processes aligned to the ITIL framework for incident management
  • Experience working with an ITSM solution to create and manage incidents and service requests.
  • Excellent communication skills
  • Demonstrated ability in fault analysis and troubleshooting technical issues.
  • Must have strong analytical capability with a thorough intelligent approach to problem solving

In return you receive a competitive salary, real career progression, certified training and work in a very supportive, collaborative and an environment renowned for its knowledge sharing. A car and driving licence is beneficial

Apply immediately.