W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tb3jzb24vanbnl2jhbm5lci1kzwzhdwx0ltmuanbnil1d

Home

Service Desk Administrator (contract)

  • Location

    City of London, London

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £12.00 - £14.00 per hour

  • Contact:

    Alex McQuade

  • Contact email:

    Alex.Mcquade@morson.com

  • Job ref:

    146430ALX_1533807062

  • Published:

    4 months ago

  • Expiry date:

    2018-08-16

  • Start date:

    ASAP

  • Client:

    #

Customer Service, IT, Call Handler, Service Centre, Service Desk Operator, Inbound, 1st line support

1ST LINE SUPPORT / SERVICE DESK OPERATOR

  • Work as part of the Service Centre team to proactively manage tickets and events in accordance with SLA, business process and contract requirements
  • Carry out remote monitoring within competency to meet contract requirement
  • Proactively escalate and track outcome of issues surrounding ticket management
  • Ensure structured internal communications e.g. Handover, Field Services conference calls are consistent and comprehensive
  • To ensure correct ownership of tickets is established and hand over is documented in line with business process
  • To understand internal and external processes for access arrangements and provide required documentation where necessary

Skills, qualifications and experience

  • IT knowledge of Microsoft Office & Fault Management software
  • A good telephone manner and be extremely Customer focused
  • Have a professional and polite telephone manner
  • Experience in a Service Centre environment would be an advantage but not essential as training will be given

(nearest tube station Blackfriars or Waterloo East)