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Service Designer

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  • Location

    London

  • Sector:

    Telecoms

  • Job type:

    Remote Working

  • Salary:

    £500.00 - £600.00 per day

  • Contact:

    Steve Brown

  • Contact email:

    Steve.Brown@morson.com

  • Job ref:

    188299SB1_1620454821

  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:

    2021-06-07

  • Start date:

    ASAP

  • Client:

    ClientDrop

Our client is a major Telecoms provider and they are looking for an experienced Service Designer for an initial 6 month contract.

Purpose of role:
As a service designer, you will be responsible for the delivery, on-going success and continual improvement of our products and services. You will influence and mentor others and work closely with designers, user researchers and product owners to ensure we are aligned around and continuously improving excellent end-to-end journeys.

You will set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services. You'll work with colleagues across Consumer Digital and beyond and be part of a team who develop excellent services for the business.

Key Accountabilities:
Your time will be split between acting as a 'hands on' service designer, and advocating for the service design profession within and beyond the client. You will lead the design of digital services and set direction for the approach to service design in Consumer Digital both through individual performance and influence in group settings. You will demonstrate senior stakeholder management in all aspects of delivery helping us to bridge silos. You will demonstrate through outcomes while managing and leading others as part of a strong community of practice.

You will:
? plan and lead workshops with teams and stakeholders.
? influence working practices and behaviours in teams to support a user centred design approach.
? work strategically on end to end services to deliver improved service outcomes and costed savings.
? understand users and interpret evidence about them to propose services to meet their needs
? communicate complex information and processes across organisational boundaries to build a shared understanding
? Use research insights and data to design solutions responding to challenges, often in collaboration with users, front line staff and other stakeholders.
? develop ideas using sketching, prototyping and iterative design.
? communicate ideas and explain design decisions clearly.
? confidently put forward the case for design and prioritisation to senior stakeholders.
? handle constructive criticism of their work, and constructively review the work of others.
? contribute to design patterns and standards, identifying service patterns.
? work at pace using agile methods in technical and complex environments.
? confidently speak and write about your work.

Team management
? Organise the allocation of people to services based on an understanding of their skills and specialisms
? Coach and mentor colleagues, establishing a culture of collaboration and skills sharing
? Rotate inside delivery teams to gain insight and ensure re-usable processes

Advocacy
? Promote and communicate the work of Consumer Digital and its projects internally and externally, sharing ideas and best practice
? Foster a collaborative approach to solution delivery and engagement
? Play an active role in the product management community
? Maintain an active digital presence

PLEASE NOTE THAT THIS ROLE IS INSIDE IR35 AND ALTHOUGH BASED IN LONDON, WILL BE REMOTE WORKING INITIALLY.