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Service Delivery Technician

  • Location

    Swindon, Wiltshire

  • Sector:

    IT and Digital

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Marcelle Djouhassi

  • Contact email:

    Marcelle.Djouhassi@morson.com

  • Job ref:

    164268MDJ_1562075264

  • Published:

    3 months ago

  • Duration:

    3 months

  • Expiry date:

    2019-07-09

  • Start date:

    ASAP

  • Client:

    #

Title: Service Delivery Technician
Duration: 3 months contract
Location: Swindon, UK
Rate: £18/hr - £20hr
*Primary Project will be the transfer from Windows 7 to Windows 10 (approximately 300 Users) initially
*Endpoint (Windows PC) Support
*Handles problems that the first-tier of Service desk is unable to resolve.
*May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
*Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
*Using Corporate & IT Ticketing System. (ServiceNow)
*Understanding of ITIL best practices
*Have excellent communication skills
*Requirement of Manual Handling assistance to relocate computer hardware.
*On occasions this may include repetitive lift and moving of computer deliveries.
*Does system administration.

Educational Professional Qualifications Required
*Technical Training or Technical Degree or equivalent experience.
*5 to 10 years' experience preferred.
*Experience of using IT Ticketing System, preferably Service Now, Migrating users from Windows