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Service Delivery Coordinator

  • Location

    Hampshire, England

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    Up to £10.90 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:

    apply@vital.uk.com

  • Job ref:

    16084_1565015996

  • Published:

    4 months ago

  • Duration:

    1 YEAR

  • Expiry date:

    2019-09-02

  • Start date:

    ASAP

  • Client:

    #

Our client is an integrated facilities management services who provide the solutions, support, and facilities management services. They are currently looking for a Service Delivery Coordinator to start ASAP for a 1 year contract in Eastleigh.
Duties / Responsibilities / Accountabilities / Deliverables

To schedule the internal service delivery in line with the pre-planned and reactive requirements.

To be the point of contact between TECS & FMS

To complete tasks and close on the Agility system or raise follow on work orders as required.

To communicate and arrange attendances and set the expectation with the customer.

To manage client platform to ensure the clients fault log is dealt with effectively.

To maintain the Agility System, monitoring Engineering Activity and fault reporting.

Coordinate faults, schedule to engineers, communicate with customers.
Managing Customer Meeting arrangements.
Any other duties as requested by Customer Service Manager or Supervisor within reason to suit the changing needs of the business.
Attend Customer Meetings when required
Populate monthly customer report
To provide Holiday Cover for colleagues when required. Provide a first line contact for internal and external customers/contractors.
Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills.
To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.

Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times

When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.

Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.

Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.

Process and job on the in house finance system (JDE) to enable invoicing

Liaising with Clients to escalate out of line incidents.

Ensuring meet the contractual KPI's and SLA's.

Raise Purchase Orders as and when required

Monitor email system and respond accordingly to queries and client requests.

Coordinate faults, schedule to engineers, communicate with customers.

Person Specification

Qualifications and Experience:

5 pass grades at GCSE or equivalent.
Excellent telephone manner.
Excellent communication skills.
Good IT skills including Word, Excel and PowerPoint.
Able to work under pressure and to defined deadlines.
Able to work as part of a larger team and independently.
Good time keeper.
Ability to communicate up to director level
Prior Customer Service or Industry Experience Desirable.

Other factors:

Organised and reliable.
Strong attention to detail
Smart, presentable appearance, personable and approachable.
Flexible and adaptable.
Trustworthy.
A team player with the ability to work from their own initiative.
Willingness to learn new skills and embrace procedures.
Pay Rate: £10.90
Hours of work: 8-5 Monday to Friday
Start Date: 5th August - 31st July 2020

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.